About the Role

Brightsun Travel is looking for an experienced Corporate Travel Team Leader / Manager to manage premium corporate and HNI/UHNI travel operations across the India, UK and UAE markets.

The ideal candidate should have strong experience in international and domestic corporate travel, premium/HNI client handling, GDS, ticketing, complex itineraries and team management.

Key Responsibilities

Team Leadership & Operations

- Lead and manage a team of Corporate Travel Consultants.
- Allocate work and monitor daily team performance.
- Ensure client requests and bookings are handled accurately within agreed TAT/SLA.
- Monitor productivity, quality and overall team performance.
- Coach and guide team members on complex travel requirements.
- Handle escalations and ensure smooth day-to-day operations.

Corporate & HNI Travel Management
- Oversee domestic and international travel arrangements for corporate, HNI/UHNI and VIP clients.
- Manage Business Class, First Class and Premium Economy requirements.
- Supervise complex, multi-sector and multi-destination itineraries.
- Oversee flights, hotels, transfers, chauffeur services and other travel arrangements.
- Ensure urgent and last-minute travel requirements are handled efficiently.

GDS & Ticketing
- Solid working knowledge of Galileo, Sabre or Amadeus.
- Oversee international and domestic ticketing, reissues, refunds, cancellations and exchanges.
- Ensure correct application of fare rules and ticketing procedures.
- Support the team with complex GDS and ticketing issues.

Client & Escalation Management
- Act as an escalation point for HNI, VIP and corporate clients.




- Build and maintain strong relationships with key clients and corporate accounts.
- Ensure personalised and high-quality service.
- Handle complaints, disruptions, urgent requests and travel emergencies.
- Coordinate with suppliers and internal teams for quick resolution.

India, UK & UAE Markets
- Manage travel requirements for clients across India, UK and UAE.
- Handle both domestic and international travel requirements.
- Understand travel geography, routing, fares and market-specific client expectations.
- Ensure the team provides suitable travel solutions based on client requirements.

Reporting & Performance
- Track team productivity, quality, SLA and TAT.
- Prepare regular operational reports.
- Identify process gaps and implement improvements.
- Coordinate with senior management on operational and client-related matters.

Requirements
- 10-15+ years of experience in Corporate Travel, Business Travel, Premium Travel or Travel Management.
- 24+ years of Team Lead / Managerial / Supervisory experience.
- Strong experience handling HNI/UHNI, VIP or corporate clients.
- Strong knowledge of domestic and international flight bookings.
- Experience handling complex itineraries and international ticketing.
- Good knowledge of fares, routing, travel geography and ticketing procedures.
- Experience with Galileo, Sabre or Amadeus.
- Experience handling India, UK and/or UAE markets preferred.
- Strong client relationship and escalation management skills.
- Excellent communication and team-management skills.
- Comfortable working in rotational shifts.

Contact-Srishti Thakur(HR) (phone hidden)

📌 Team Leader/Manager B ) (Gurugram)
🏢 BRIGHTSUN TRAVEL
📍 Gurugram