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Globiva Services Pvt. Ltd. is seeking a dynamic individual to join our team as a Team Leader. The ideal candidate will be responsible for managing a team of customer service representatives in delivering exceptional customer service and achieving performance targets.

Key responsibilities include coaching and developing team members, monitoring performance metrics, resolving escalated customer issues, and ensuring team adherence to company policies and procedures.

The Team

Leader will also collaborate with management to drive team performance and contribute to a positive work workplace. The successful candidate will have prior experience in a leadership role, strong communication and interpersonal skills, and a track record of fostering a high-performance team culture. Join us at Globiva Services Pvt. Ltd. and help lead our team to success!

- Lead and manage a team of customer service representatives

- Provide guidance and support to team members to ensure high performance levels
- Monitor team performance and provide regular feedback to help improve productivity




- Conduct regular team meetings to communicate goals and objectives
- Develop and implement strategies to improve team efficiency and effectiveness
- Collaborate with other departments to ensure seamless operations and customer satisfaction
- Act as a mentor and coach to team members to foster growth and development
- Handle escalated customer complaints and provide resolution in a timely manner
- Ensure compliance with company policies and procedures
- Continuously seek opportunities for process improvement and innovation.

Designation

Team Leader

Key Skills

Floor ManagementLeadership SkillsProcess HandlingSales ManagementSales PlanningSales StrategySales TrainingSLA ManagementStrategic Sales PlanningTarget AchievementTeam CoordinationTeam HandlingTeam LeadershipTeam LeadingTeam ManagementTeam MotivationTeam SupervisionTL

Industry

HR Services

Functional Area

Sales & Marketing

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Team Leader (Bangalore Rural)
🏢 Globiva Services
📍 Bangalore Rural