- Work Model: Work from Office

- Candidate Expectations 6+ years of experience managing claim reimbursements, especially travel claims.

- Experience in MS Outlook, MS Excel, SAP

- Candidate Location-Anywhere in India

- Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

Education and Certification

- Qualification: Bachelor s degree in Human Resources, or related discipline

- Specific Remarks: 15 years regular stream of education mandatory

Detailed

Roles and Responsibilities:

- Review claims processed by the team for correctness and completeness.

- Serve as SPOC for stakeholders addressing inquiries and providing updates.

- Guide the team of processors and oversee their performance.

- Analyze claims to identify trends, detect potential frauds and areas of Improvements.

- Diligently attend to escalation Publishing reports to leadership on performance metrices Maintain Proper documentation of processes and cross skilling of resources Ensure SLA s & KPI s are consistently met.

Other Remarks

- Flexible working in any shifts.

- Documents Mandatory- Personal, Academic and qualified

Key Skills

- Travel Claims, Team Handling, SAP, SLA/KPI Management

📌 Team Lead/ Assistant Manager/ Manager - Employee Benefits (Pune)
🏢 Golden Opportunities
📍 Pune