Service Now / L3 Systems Support Lead

Location: Bengaluru, India (Hybrid)

Experience: 5+ Years

About the Role

We are looking for an experienced L3 Systems Support Lead in Bengaluru to handle escalated, complex technical issues across our endpoint, identity, and cloud infrastructure. You will bridge the gap between L1/L2 support and engineering teams while driving end-to-end incident resolution in Service Now.

Key Responsibilities

Mac OS &

• MDM: Manage mac OS endpoints via Jamf Pro (enrollment, profiles, patching, compliance). Identity &

• Access: Administer Okta (SSO, MFA, lifecycle) and Active Directory (GPOs, OUs). Network &

• Remote Access: Troubleshoot Global Protect, Zscaler (ZPA/ZIA), DNS, DHCP, and VLANs. M365 &

• Collaboration: Escalation lead for Microsoft 365 (Exchange, Teams, Share Point) and Zoom hardware. Security &

• Docs: Enforce EDR standards, assist in incident response, and author Service Now runbooks/KBs. What We're Looking For

5+ years in L3 IT Support / Systems Administration. Robust hands-on experience with Service Now, Jamf Pro, Okta, and Zscaler. Solid background in networking, M365 admin, and mac OS troubleshooting. Great communication skills for cross-team collaboration.

📌 Systems Support Lead (Bengaluru)
🏢 Astreya
📍 Bengaluru