Support Services Supervisor

About Town of Salem:

The Town of Salem is a dynamic and fast-growing community in southern New Hampshire, ideally located with direct access to I-93 and close proximity to Boston, the seacoast, and Manchester-Boston Regional Airport. As the 7th largest municipality in the state, Salem offers a unique blend of suburban charm and economic vitality.

Home to attractions like Canobie Lake Park and the expansive Tuscan Village development, Salem is a regional hub for shopping, dining, housing, and recreation. The town boasts excellent schools, including a strong Career and Technical Education (CTE) program, diverse housing options, and a high quality of life supported by accessible healthcare and abundant open space.

Recreational opportunities include the 5-mile Town Forest trail network and the expanding Salem Rail Trail, which connects to nearby communities and transportation corridors. Salem is proud of its strong support for veterans and Town Council-Town Manager form of government to guide its future growth.

With a commitment to fiscal responsibility, modern infrastructure, and community services, Salem continues to attract residents and businesses alike. Learn more at salemnh.gov.

The Salem Police Department is seeking a highly organized and dependable professional to serve in a supervisory role overseeing the Department's Records, Prosecution, and Investigative Services functions. This position is responsible for ensuring accurate and secure records management, supporting department operations, supervising staff, and maintaining compliance with applicable state laws, regulations, and department policies.

:

FLSA: Non-Exempt

Accountability: Reports directly to the Support Services Division Commander (Administrative Lieutenant) and is accountable to the Operations Support Bureau Commander (Captain) and the Chief of Police.





Affiliation: Salem Administrative & Technical Employees (SEA)

What You'll Do

(This list is illustrative and not all-inclusive. Please refer to the full below for complete details.)

- Oversees the establishment and maintenance of files on department activities in both hard copy and electronic mediums.
- Responds to inquiries from the public, other police agencies, the courts, lawyers, etc.
- Processes requests for documents, reports, records from various sources in accordance with department rules and regulations.
- Coordinates the processing of all incoming police reports to include review for accuracy, computer input, and internal distribution as required.
- Prepares payroll and other related activities including maintenance of attendance records, daily rosters, and other related records.
- Issues work assignments to support services personnel, oversees progress of those assignments, and assists in meeting deadlines.
- Evaluates performance of subordinates, takes corrective action as needed, counsels, trains and guides personnel where required, documents all actions taken in the personnel management area.
- Establishes and maintains NIBRS compliance with the State of New Hampshire. Performs other duties as assigned.
- Assists other units and divisions of the agency with processing time sensitive records (e.g., pistol permits).

Requirements:

- Graduate of high school or an equivalent combination of education and experience.



AA degree or course work in a business-related field preferred.
- Skills in computer database management preferred.
- Demonstrated organizational and oral/written communication skills, and personnel management skills.
- Experience in a customer-oriented or municipal setting preferred.
- Employee required to attend specialized training programs particular to the position.
- Must be a positive team player who consistently exhibits a skilled and courteous manner.

For full details of requirements and other considerations, please see the full .

Additional Information:

What We Offer:

$31.11/hour with holidays and paid time off, benefits in accordance with the SEA Collective Bargaining Agreement.

Health and Vision Insurance HSA - 91% Employer contribution

Dental Insurance - Town pays 100% for single coverage

Disability Insurance - 70% of base wages for up to 26 weeks

Life Insurance - Town covers the entire cost equal to base annual earnings

New Hampshire Retirement System Group I - Defined benefit pension plan

Tuition reimbursement for pre-approved job-related courses

$4,000 annual health insurance waiver for employees with qualifying outside coverage The Town of Salem is an equal opportunity employer.

Application Instructions:

Interested candidates must complete a Town of Salem Employment Application and submit a resume and cover letter. Applications will be held in confidence. Candidates will be rated based on education, assessment, training, and experience related to the job requirements. Please provide complete and accurate educational and employment information. Pre-employment testing includes educational and criminal background checks.

Internal candidates may apply in accordance with the SEA CBA through September 10, 2026. Closing Date: Open until filled.

📌 Support Services Supervisor (Salem)
🏢 Town of Salem
📍 Salem