Role Summary: The Support Specialist will handle escalated issues, perform root cause analysis, and drive continuous improvement for Anaplan applications. This expert role requires deeper knowledge of ERP flows (especially SAP), data integration, and Microsoft Azure environments to ensure robust support and maintenance.

Key Responsibilities

Knowledge Management

· Participate in knowledge transfer during onboarding and transition phases

· Train L1 support team and contribute to process optimization

· Address advanced user queries beyond standard documentation

Daily Administration

· Ensure timely resolution and reporting of service metrics

· Maintain compliance with SLAs and operational standards

· Perform workspace performance analysis and list index resets

· Backup models outside of data update windows

Incident Management

· Resolve complex issues escalated from L1 support

· Conduct root cause analysis and design permanent fixes

· Correct simple calculation errors and validate data integrity

· Analyze and troubleshoot complex data integrations

Request Management

· Assess change requests for functional design and impact

· Resolve advanced service requests and coordinate with development teams

Communication





· Collaborate with business users to understand issue impact

· Liaise with L3 support for unresolved or systemic issues

· Communicate status updates and resolution timelines for critical incidents

· Coordinate with developers for bug fixes and enhancements

Documentation

· Validate and improve monitoring procedures and known issue documentation

· Update user guides based on feedback and platform changes

Required Skills & Experience

· Anaplan Certified Solution Architect or Senior Model builder

· Minimum 5 years of experience on APS, with 2–3 supply chain projects and run management

· Understanding of business processes (supply chain, planning, etc.)

· Proficiency in office tools (Excel, Teams, Outlook)

· Proficiency in Reporting Tools (PowerBI)

· Robust understanding of ERP flows, especially SAP (SD, MM, PP)

· Expertise in Microsoft Azure data integration and monitoring and Data analysis

· Advanced knowledge of Anaplan model architecture and performance tuning

· Experience in incident management and root cause analysis

· Excellent communication and stakeholder management skills

📌 Support Specialist (Maharashtra)
🏢 Legrand
📍 Maharashtra