Support Executive (Pune)

Support Executive (Pune)

01 Oct
|
Tata Consultancy Services
|
Pune

01 Oct

Tata Consultancy Services

Pune

Responsibility of / Expectations from the Role :-

Act as the functional SME for Telecom BSS Applications

Collaborate with business, development, testing and Operations teams

Provide domain expertise during solution design and implementation

Troubleshoot production issues, perform root cause analysis (RCA) , and drive issue resolution

Maintain proper documentation of incidents, fixes, and SOPs

Ensure Adherence to SLAs. ITIL process, and telecom industry best practices

Identify opportunities for process improvement, automation, and operational efficiency.

Provide guidance and mentoring to functional and support teams on BSS processes and applications

📌 Support Executive (Pune)
🏢 Tata Consultancy Services
📍 Pune

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