Company Description Taxcart is a global tax engine that automates sales tax, VAT, and GST calculations in online checkouts, invoices, and ERPs. With a single integration, Taxcart helps businesses apply the correct taxes to every transaction, simplifying cross-border selling and compliance. The platform offers transparent flat-rate pricing, making it easier for organizations to predict costs and scale internationally.

Taxcart focuses on reliability, accuracy, and ease of use, supporting companies of all sizes as they expand into new markets.

Role Description The Support Analyst is a full-time remote role responsible for assisting customers and internal teams with Taxcart’s products and services. Day-to-day activities include responding to support requests, diagnosing technical issues, and providing transparent guidance on tax engine features, configuration, and integrations.

The Support

Analyst will investigate and troubleshoot errors, track and document cases, and collaborate with engineering and product teams to resolve complex problems. This role also involves educating users on best practices, contributing to knowledge base articles,



and identifying recurring issues to help improve product quality and customer experience.

Qualifications

- Candidates should possess strong Analytical Skills to interpret data, identify patterns, and resolve complex customer and system issues.
- Candidates should possess Technical Support and Troubleshooting skills to investigate problems, replicate issues, and guide users through effective solutions.
- Candidates should possess Customer Support and Customer Service skills to communicate clearly, manage expectations, and deliver a positive experience across channels.
- Ability to explain technical concepts in simple terms and write clear documentation or knowledge base articles.
- Comfort working remotely, managing time effectively, and collaborating with distributed teams.
- Experience with SaaS platforms, APIs, or ERP/invoicing systems is beneficial.
- Bachelor’s degree in a relevant field (e.g., Information Systems, Business, Computer Science) or equivalent practical experience.

📌 Support Analyst (India)
🏢 Taxcart
📍 India