Description

Job Track Description:

- Assists others in achieving goals.
- Broad technical expertise and industry knowledge.
- Ability to manage hiring and termination actions and training for multiple employees.
- Manages performance appraisals and pay reviews for team members.
- Accountable for functional, operational, and program management.

General Profile.

- Supervises daily tasks of the business, technical support and production teams
- Responsible for team results
- Works within established precedents and practices.
- Evaluates and organizes information to solve for problems and challenges
- Ability to work without supervision.

Functional Knowledge

- Comprehensive understanding of processes, procedures, systems, and concepts.

Business Expertise

- Ability to coordinate team efforts to achieve overall company and client goals.

Impact

- Directly impacts the quality of services provided
- Supports and trains team members to impact end user experiences

Leadership





- Provides supervision including coaching and quality checks to support associate progress

Problem Solving

- Solves problems and evaluates possible solutions using past technical experience.

Interpersonal Skills

- Strong communication skills to share ideas and information.

Responsibility Statements

- Looking for 5 years experience and 2 years into team handling with Internation Voice (Inbound/outbound).
- Candidates with excellent communication skills are preferred.
- Candidates with International & Domestic voice experience in Health care insurance industry for international client would be added advantage.
- Compute complex information with good analytical skills.
- Ability in problem solving, positive listening, writing, and reasoning.
- Preferred candidates should be willing to work with International BPO Industry.
- Willing to work in permanent night shifts (US time zones).

📌 Supervisor, Customer Experience (Visakhapatnam)
🏢 Conduent
📍 Visakhapatnam