Job Title: State Program Manager

Department: 108 Emergency Response Services

Experience Required: 10–15 years in state level operations preferably prior experience from Health sector.

Education: Postgraduate in any discipline

Role Summary:

We are seeking an experienced and visionary State Program Manager to lead and manage the 108 Emergency Response Services across Andhra Pradesh. This role demands a strategic leader who can drive operational excellence, liaise with high-level stakeholders, and ensure timely and efficient emergency response delivery.

Soft Skills:

· Exceptional leadership and team management skills

· Strong interpersonal and communication abilities

· Strategic thinker with problem-solving and decision-making capabilities

· High level of integrity, accountability, and adaptability in energetic environments

· Ability to build and maintain partnerships with diverse stakeholders

Key Responsibilities

- Overseeing the operations of Ambulances in the state of Andhra Pradesh
- Providing strategic directions to employees.
- Liaise with stake holders including bureaucracy and business partners
- Represent in all review meetings with Govt & stake holders
- Handling Operations Issues and escalations from Key stake holders in the state operations.




- Responsible for up keeping the operations by monitoring KRAs and KPIs Periodically
- Responsible for timely release of funds from the Government and coordinating billing process from end to end.
- Periodically ensure optimal media coverage of about 108 services in the assigned area of operations.
- coordination with internal Departments for imparting training and skill development activates.
- Maintaining and developing brand equity of the organization by engaging the media meaningfully and countering the negations
- Adhere to SOP’s & SLA’s of the program conduct review meetings periodically should extensively travel all the ambulance segments.
- To monitor operations regularly on day to day basis
- Generate District wise monthly reports
- TO train the EMTs & Pilot on SLA’s & SOPs
- To Conduct mandal wise review meeting to ascertain the operations gap.
- Cover all ambulance at once in 2 months and inspect
- Should check daily reports of ERC Operations.
- Identify suitable parking places and sheller for EMI’s & Pilots with rest rooms.
- Represent BHSPL in regional Govt Meetings
- Check the status of equipment
- To address the employee or citizen grievances
- To be available 24/7 as & when required.

📌 State Program Manager - 108 Emergency Response Services (Andhra Pradesh)
🏢 Bavya Health Services
📍 Andhra Pradesh