Join the team as a Full Time Sr. Java Developer- Support L3 on Erekrut, specializing in Sr. Java Developer- Support L3 in the Software Development industry.
We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 7-10 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
We are hiring for Sr. Java Developer- Support L3.
- Candidate should be ready for On-Call 24/7 support for product outage issues.
- Must have a working knowledge of Java and SQL.
- Familiar with SOAP/REST, JSON, HTTP, HTTPS, Linux, Shell scripting.
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Troubleshooting - Diagnose and troubleshoot technical issues.
- Has outstanding customer service skills - You enjoy helping people find solutions to their questions and troubleshoot issues they may be experiencing.
- Can talk functionality with R&D; team members, and work with client success team to provide quick responses to customer requests.
- Ability to triage, diagnose and drive resolution to customer support requests.
- Have demonstrated experience using trace analysis, debugging,
and source code to find workarounds and reproduce product issues, including application configuration and database-level investigations.
- Ask customers targeted questions to quickly understand the root of the problem.
- Learn and keep up to date with new features across all our products and services.
- You will be required to apply working knowledge of Java and SQL.
- Provide prompt and accurate issue resolutions to customers via interim fixes or minor bugfixes to minimize interruption to customers.
- Document common issues and maintain a knowledge base for Frequently Asked Questions so that end-users can look up solutions independently.
- Client Relationships - As a first point of contact, you will manage clients' expectations and relationships to deliver best-in-class customer relationships.
Designation
Sr. Java Developer
Key Skills
Call HandlingHTTPJavaJSONLinuxRest APIShell ScriptingSQLTechnical Support