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As a Senior Customer Support Executive at Girnar Care, you will be responsible for providing exceptional customer service to our clients. This will involve managing customer inquiries and complaints, troubleshooting technical issues, and resolving customer concerns in a timely and productive manner. You will also be required to liaise with other departments to ensure a seamless customer experience.

Additionally, you will be expected to mentor and train junior customer support staff, as well as assist in developing and implementing customer service strategies to improve overall satisfaction levels. The ideal candidate will have extensive experience in customer support roles, excellent communication skills, and a strong commitment to delivering high-quality service.

- Provide escalated customer support for complex issues

- Handle complaints and resolve conflicts with customers
- Develop strategies to improve customer satisfaction and retention




- Train and mentor junior customer support staff
- Analyze customer feedback and implement improvements to processes
- Collaborate with other departments to ensure seamless customer experience
- Conduct regular performance evaluations and provide feedback to team members
- Monitor and report on key metrics for customer support performance
- Stay up-to-date on industry trends and best practices
- Represent the company in a professional and positive manner at all times

Designation

sr customer support executive

Key Skills

Active ListeningCreative Problem SolvingCustomer FocusCustomer HandlingCustomer InteractionCustomer OrientationCustomer QueriesCustomer Queries HandlingCustomer RelationsCustomer Service

Industry

Automotive

Functional Area

Automobile Vehicle Service

Employment Type

Full Time

Education

12th

Job Type

Work From Office

📌 sr customer support executive (Jaipur)
🏢 Girnar Care
📍 Jaipur