Job Summary

Business Process Experts (BPE) are responsible for shaping, measuring and continuously improving process elements to deliver business value. The role partners with the Business Process Owner (BPO) and other BPEs to manage the current process (including ensuring proposed changes are aligned to the intended future state), define the future end-to-end process vision and roadmap, ensuring high-quality, well-controlled and user-centric processes are created, and drive the transition from current state to future state through disciplined execution, strong governance and effective change delivery. They support the BPO in maximising value delivery through rigorous performance management, adoption oversight and continuous improvement activities, to ensuring that committed benefits are realised and sustained.

Responsibilities

Design Plan and Coordination:

- Collaborate with the BPO and the relevant function(s)/operating units to ensure design meets requirements and strategic objectives.

- Facilitate workshops to gather input, feedback, and socialise recommendations made with the functions/operating units to refine and finalise process design in partnership with the BPO and other BPEs.

- Collaborate with the BPO to document to be processes; and support evaluation of as is processes identifying bottle necks, inefficiencies, and duplication.

- Drive decisions through relevant governance forums, ensuring decisions are communicated to stakeholders in a timely manner.

- Align designs with programme timelines and milestones, ensuring coordination with other functional areas and interdependent programmes.

Readiness for Delivery:

- Support the Functional Leader in evaluating the preparedness of their functional area for programme delivery, identifying any gaps and proposing solutions.

- Support the business change team in understanding people implications for the change and defining and delivering relevant interventions to create conditions for successful adoption.

- Create appropriate documentation for new processes; partnering with Training Adoption team to develop appropriate training/upskilling for colleagues to support adoption and benefit realisation.

Managing Transition phases:

- Partner with the Business Continuity Manager to establish and manage interim operating states to support business continuity during the change.





- Collaborate with operational teams to design and implement interim processes, ensuring minimal disruption to existing operations.

- Ensure that plans are in place to transition from interim states to permanent processes in a sustainable way.

Stakeholder Engagement:

- Foster effective relationships with stakeholders, ensuring alignment and collaboration.

- Communicate effectively, adapting messaging for different audiences to ensure clarity and engagement in the programme objectives.

- Champion the interest of the process vision, ensuring priorities are reflected in programme decision-making and feedback loops are effective.

- Embed performance management and controls by defining KPIs, monitoring adoption/outcomes and driving continuous improvement to realize and sustain benefits.

Process Ownership

- Own the Source-to-pay direct procurement process - using detailed process mapping and tools

- Establish and maintain process KPIs

- Ensure consistent process execution across regions, categories, and business units.

- Govern process changes and improvement initiatives.

Process Improvement

- Drive standardisation, and harmonisation of purchasing process globally.

- Identify, ideate and support through the opportunities to improve user experience, reduce cycle times, and eliminate non-value-added activities.

- Lead continuous improvement and transformation initiatives across the direct procurement value stream.

- Benchmark processes and bring best practices.

Stakeholder Leadership

- Influence senior stakeholders to align on process standards, investments, and priorities.

- Build strong partnerships across QSC, Procurement, Trading Partners, Finance, HBS, and DT.

Experience and Key Competencies

- 15+ years of relevant experience working in complex, global organizations, ideally within Consumer Health, or FMCG sectors.

- Strong functional experience understanding in Material Planning process: inbound of materials for manufacturing purposes, adherence of planning principles to portfolio segmentation (SAP Agreements, safety corridors, Consignment,



Subcontracting), capability matrix for the Material Planning personas, Master Data archetypes for the execution of the Mat. Planning operations, keep supply chain running in line with GxP rules and avoiding compliance risks

- Extensive experience in mapping processes.

- Ability to operate across functions and geographies.

- Structured problem solving and sound judgement; able to assess impacts across functions, manage risks and make informed recommendations.

- Hands on experience in SAP / ERP platform is a must. S4 Hana implementation experience is a plus

- Strong analytical skills: ability to analyze complex processes, understand workflow patterns, and identify inefficiencies.

- Experience with procurement technologies, workflow solutions, analytics, and automation, with strong proficiency in process modelling software, data analysis tools, and automation technologies

- Project Management Skills: Ability to plan, manage, and execute process improvement initiatives on time in full.

- Strong stakeholder management and influencing capabilities, with the ability to communicate effectively, engage senior stakeholders, adapt to changing priorities, demonstrate resilience, and drive results with a growth mindset.

- Inspiring and motivating- solid leader with the power to inspire, energize, and motivate their team to work together to achieve shared goals.

- Building strong relationships - skilled at developing ability to build strong collaborative team connections relationships with their team wider stakeholders.

- Making informed decisions - Evaluates challenges Considering problems and challenges from multiple different perspectives, analyse potential outcomes, takes calculated risks, and make decisions that drive help propel the organization forward.

- Navigating and driving change -identifying the need for change, executing structured change management strategies, guiding teams through managing periods of uncertainty and disruption, and ensuring operational maintaining stability and continuity throughout the transformation. for the organization.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Source To Pay Business Process Expert (Bengaluru)
🏢 Haleon
📍 Bengaluru