Key Responsibilities

- Provide IT support to employees for hardware, software, and system-related issues.

- Install, configure, and troubleshoot Windows 10/11 systems.

- Install, configure, and troubleshoot Microsoft Office / Microsoft 365 applications.

- Troubleshoot Microsoft Outlook, including email configuration, profile issues, send/receive problems, OST/PST issues, synchronization, and mailbox connectivity.

- Troubleshoot commonly used software and business applications.

- Support and troubleshoot Adobe applications, CorelDRAW, PDF applications, browsers, and other productivity software.

- Configure and troubleshoot computers, laptops, printers, scanners, and other IT peripherals.

- Troubleshoot basic LAN, Wi-Fi, internet, and network connectivity issues.

- Perform basic configuration and troubleshooting of routers and switches.

- Manage user accounts, passwords, and basic access permissions.

- Install and maintain antivirus and other required security software.

- Perform software installation, updates, upgrades, and system configuration.

- Maintain IT asset records and software inventory.

- Provide IT support during employee onboarding and offboarding.





- Maintain proper records of IT issues and their resolutions.

- Follow basic IT security and data protection practices.

- Required Skills

- Minimum 1 year of experience in IT Support / Desktop Support / IT Helpdesk.

- Good knowledge of Windows 10/11.

- Good knowledge of Microsoft Office / Microsoft 365.

- Good troubleshooting knowledge of Microsoft Outlook and email-related issues.

- Knowledge of commonly used software such as Adobe Acrobat/Creative Cloud, CorelDRAW, PDF tools, browsers, and other office applications.

- Basic knowledge of networking – TCP/IP, LAN, WAN, DNS, DHCP, Wi-Fi.

- Basic troubleshooting knowledge of routers, switches, printers, and scanners.

- Good hardware and software troubleshooting skills.

- Basic understanding of antivirus and IT security.

- Valuable communication and problem-solving skills.

- Ability to handle day-to-day IT support independently.

Pay: ₹15,000.00 - ₹200,000.00 per year

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Software Support Executive (Patel Nagar)
🏢 Customer Success Technology
📍 Patel Nagar