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IDBI Intech Ltd. is looking for a Techno-Functional professional to join the SMS System Production Support & Monitoring team. The role involves L1 technical support, application and database monitoring, incident resolution, stakeholder coordination, SMS transaction monitoring, and production support for critical SMS gateway applications.

Candidates with prior experience in SMS Application Support / Production Support will be preferred.

Key Responsibilities

- Monitor SMS applications, database transaction logs, application logs, and performance metrics to ensure seamless and uninterrupted functioning of SMS systems.
- Provide L1 technical support for SMS applications and troubleshoot day-to-day production issues.
- Monitor daily SMS transactions and investigate SMS delivery failures, delays, and related issues.
- Address and resolve queries raised by bankers/business users regarding daily SMS delivery issues.
- Handle and respond to 100+ emails, iTouch requests, portal requests, and MIS-related activities on a regular basis.
- Attend and respond to calls and queries from the ITD Product Team, Business Team, and application teams whose SMS traffic is routed through the SMS Gateway.
- Review application and system logs for troubleshooting and incident analysis.
- Move required logs/data to the backup mount point of respective servers as part of the defined backup process and coordinate with the Backup Team for backup activities.
- Participate in Disaster Recovery (DR) drills, planned activities, and unplanned production activities.
- Coordinate and support activities related to Application Security (AppSec), Vulnerability Assessment (VA), security audits, and audit observations.




- Ensure timely closure of application security, vulnerability, audit, and compliance-related points in coordination with respective teams.
- Respond to queries received through emails and calls and take necessary follow-ups with relevant stakeholders.
- Coordinate with CRS and respective Product, ITD, Infrastructure, and Internal Technical Teams for issue resolution and closure.
- Perform monthly reconciliation of SMS vendors and validate SMS transaction-related data.
- Perform extraction and execution of quarterly SMS charges as per defined processes.
- Continuously monitor SMS systems and services to ensure maximum availability and uptime.
- Maintain appropriate records, MIS reports, incident details, and operational documentation.
- Escalate critical incidents to the appropriate technical/application teams within defined timelines.
- Ensure adherence to defined SLA, operational, security, compliance, and risk-management requirements.

Key Competencies

- Analytical and problem-solving ability
- Innovative and logical thinking
- Strong troubleshooting skills
- Good communication and coordination skills
- Ability to work under pressure in a production environment
- Strong ownership and accountability
- Ability to manage multiple incidents and requests simultaneously
- Valuable stakeholder management skills
- Attention to detail




- Ability to work in a 24×7 support environment

Work Requirements

- Candidate should be available for 24×7 support, including weekends and public holidays, as per the applicable shift/roster.
- Willingness to work in rotational shifts and provide support during planned/unplanned production activities is required.
- Immediate joiners are preferred.

Skills Required:

- Basic to good knowledge of Linux/Unix commands.
- Working knowledge of Oracle SQL.
- Knowledge of PL/SQL.
- Understanding of application logs and database transaction logs.
- Basic understanding of production/application support processes.
- Ability to perform basic troubleshooting and root-cause analysis.
- Understanding of IT incident management and escalation processes.
- Exposure to application monitoring and service availability monitoring.
- Knowledge of SMS Gateway / SMS Application Support will be an added advantage.

Preferred Experience

- Minimum 1 year of overall IT experience.
- Preferably 1+ year of experience in SMS Application Support / Production Support / Application Monitoring.
- Experience in a banking, BFSI, payment, telecom, or other high-volume transaction environment will be an advantage.
- Candidates with experience handling production issues, application monitoring, SQL-based troubleshooting, and stakeholder coordination will be preferred.

Educational Qualification:

- Graduate in Information Technology / Computer Science / IT-related discipline or equivalent IT qualification.

Project Management:

Posted on

29 Sep 2026

Experience Level

Experienced

Contract Type

Full-Time

Department

📌 SMS System Production Support & Monitoring –Technical Support (CBD Belapur)
🏢 IDBI Intech
📍 CBD Belapur