– Shift Supervisor – QSR

Position: Shift Supervisor

Industry: Quick Service Restaurant (QSR)

Experience: 1–3 Years

Job Type: Full-Time

Department: Restaurant Operations

Job Summary

We are looking for an energetic and responsible Shift Supervisor to manage day-to-day outlet operations during the assigned shift. The candidate will supervise the team, ensure smooth service, maintain food quality and hygiene standards, and support the outlet in achieving sales and operational targets.

Key Responsibilities

- Manage and supervise all outlet activities during the assigned shift.
- Allocate duties to team members and monitor their performance.
- Ensure smooth opening, shift handover, and closing procedures.
- Monitor customer service and ensure a positive customer experience.
- Handle customer complaints and resolve operational issues promptly.
- Ensure food quality, portion control, presentation, and service standards.
- Monitor preparation and dispatch of orders to ensure accuracy and timely service.
- Maintain FIFO/FEFO practices and control food wastage.
- Monitor stock levels and inform the Outlet Manager about shortages or discrepancies.
- Handle POS operations, billing, cash, and daily shift closing procedures.
- Ensure proper hygiene, cleanliness, and food safety standards throughout the shift.
- Monitor staff attendance, grooming, discipline, and punctuality.




- Train and guide new team members on SOPs and service standards.
- Track shift-wise sales, wastage, complaints, and other operational KPIs.
- Ensure compliance with company SOPs, safety policies, and QSR standards.
- Coordinate with the kitchen, service, inventory, and delivery teams.
- Prepare and submit shift reports to the Outlet Manager.

Required Skills
- 1–3 years of experience in QSR / Restaurant / Food & Beverage operations.
- Previous experience as a Shift Supervisor / Team Leader / Senior Team Member preferred.
- Positive knowledge of QSR operations and customer service.
- Strong team-handling and leadership skills.
- Knowledge of KPI/KRA, sales targets, inventory, and wastage control.
- Good communication and problem-solving skills.
- Basic knowledge of POS systems and MS Excel.
- Ability to work in rotational shifts, weekends, and holidays.
- Ability to work in a fast-paced environment.

Qualification 12th Pass / Graduate / Diploma in Hotel Management or Hospitality preferred.

Key Competencies

Shift Management | Team Handling | Customer Service | Food Quality | Hygiene & Safety | Inventory Control | Cash Handling | Sales Targets | KPI/KRA | Wastage Control | Problem Solving

Salary: As per company standards and candidate experience.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Shift Supervisor (Chembur)
🏢 Team HR
📍 Chembur