Job Title: ServiceNow Reporting & MIS Analyst

Location: Bangalore

Experience: 3 5 Years

CTC: Up to 13 LPA

Employment Type: Full-Time

Job Summary

We are looking for a ServiceNow Reporting & MIS Analyst with strong hands-on experience in ServiceNow Reporting, Performance Analytics, Dashboards, SQL and Data Visualization. The candidate should have a good understanding of ITSM processes and be capable of developing meaningful reports, dashboards and operational insights from ServiceNow data.

Key Responsibilities

- Design, configure and maintain ServiceNow reports, dashboards and Performance Analytics.
- Develop and maintain Performance Analytics Indicators, Indicator Sources and Breakdowns.
- Create interactive dashboards and KPI reports for ITSM operations.
- Extract, analyze and transform data using SQL and relational databases.
- Perform data analysis and identify trends, patterns and operational insights.
- Develop data visualizations using Power BI, Tableau or Advanced Excel.
- Use Excel Power Query, Pivot Tables and advanced formulas for MIS reporting.
- Work closely with ITSM teams and stakeholders to understand reporting requirements.
- Build reports for Incident, Problem and Change Management processes.
- Monitor and report on SLA performance, ticket aging, backlog, productivity and operational KPIs.
- Ensure accuracy,



consistency and timely delivery of management reports.
- Troubleshoot reporting/data issues and optimize existing dashboards and reports.
- Maintain reporting documentation and support continuous improvement of MIS processes.

Mandatory Skills

- 3 5 years of experience in MIS / Data Analyst / Reporting roles.
- Minimum 2 years of hands-on experience with ServiceNow Reporting.
- Solid experience in ServiceNow Performance Analytics.
- Hands-on experience with:
- Performance Analytics
- Indicators & Indicator Sources
- Breakdowns
- Interactive Dashboards
- Custom Reports
- KPIs / Metrics

- Strong SQL querying and data analysis skills.
- Good experience with Power BI / Tableau / Advanced Excel.
- Advanced Excel skills including Power Query and Pivot Tables.
- Strong understanding of ITSM processes:

- Incident Management
- Problem Management
- Change Management

- Good analytical and communication skills.

Qualifications

- Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.
- ServiceNow Performance Analytics Certified Micro-Badge OR ITIL v4 Foundation certification preferred/required.

Preferred Profile Candidates with a combination of ServiceNow Performance Analytics + SQL + Power BI/Tableau/Advanced Excel will be preferred.

📌 ServiceNow Reporting & MIS Analyst (Karnataka)
🏢 SWITS DIGITAL Private
📍 Karnataka