Role Overview The successful candidate will serve as the ServiceNow technical and functional authority within a SAP-led enterprise transformation programme. They are expected to close the gap between SAP process design and ServiceNow platform delivery — ensuring that Finance automation, approval governance, and system integration operate as a unified, reliable solution.

Custom Application Development

- Design and build custom ServiceNow applications beyond standard ITSM, with a focus on Finance-related workflows.
- Develop scoped applications for processes including Purchase Order (PO) management, Sales Order (SO) tracking, and Work Breakdown Structure (WBS) handling.
- Strong experience in Workspace.
- Build reusable components, Flow Designer flows, and Business Rules that align with enterprise architecture standards.
- Translate functional requirements from Finance and business stakeholders into robust ServiceNow solutions.
- Maintain high code quality standards - enforce naming conventions, logging, error handling, and documentation.

2. Approval Workflow Design & Implementation

- Implement complex, multi-tier approval workflows within ServiceNow.
- Build dynamic approval systems driven by financial thresholds, cost centre hierarchies, and organisational structures.
- Configure and customise the ServiceNow Approval Engine to support SAP-aligned process logic.
- Ensure approval audit trails and compliance reporting are built into every workflow.

3. SAP–ServiceNow Integration

- Design and implement bi-directional integrations between ServiceNow and SAP S/4HANA (and related SAP modules: MM, SD, PS, FI/CO).
- Build integrations using REST/SOAP APIs, SAP OData services, MuleSoft, SAP BTP / CPI, or Integration Hub as appropriate.
- Develop and maintain IntegrationHub spokes and subflows for SAP data exchange.
- Manage data synchronisation for SAP master data including vendors, customers, cost centres, WBS elements,



and purchase orders.
- Ensure integration resilience through error handling, retry logic, and operational monitoring.
- Collaborate closely with SAP functional and technical teams to align integration contracts and interface designs.

4. Functional Consulting & Process Design

- Engage with Finance, Procurement, and Project Management stakeholders to understand and document business requirements.
- Translate SAP process knowledge (PTP, LTC, RTR) into equivalent ServiceNow workflows and automation.
- Conduct fit/gap analysis between standard ServiceNow capabilities and business requirements.
- Produce functional design documents, technical specifications, and process flow diagrams.
- Support UAT and SIT cycles — prepare test cases, coordinate testing with business users, and resolve defects.

5. Platform Administration & Governance

- Administer and manage ServiceNow platform instances across development, test, and production environments.
- Maintain Update Sets, manage deployment pipelines, and coordinate release processes.
- Enforce ServiceNow platform governance standards — code review, instance health, performance, and security.
- Configure and maintain users, roles, groups, and ACLs in line with security and compliance requirements.
- Perform regular platform health checks and optimisation activities.

6. Technical Leadership & Collaboration

- Provide technical direction and mentoring to junior ServiceNow developers.
- Collaborate with Solution Architects, PMO,



and functional consultants to ensure solutions are aligned with programme objectives.
- Participate in architecture and design reviews, contributing ServiceNow domain expertise.
- Support pre-sales and solutioning activities including effort estimation and solution presentations where required.

Requirements:

- Minimum 5–8 years of hands-on ServiceNow development experience, with demonstrable delivery beyond standard ITSM implementations.
- Proven experience building custom ServiceNow applications — scoped apps, custom tables, forms, portals, and application logic.
- Strong experience developing Finance-related processes within ServiceNow, including PO, SO, and WBS-related workflows.
- Strong experience designing and implementing complex multi-level approval workflows within ServiceNow.
- Strong hands-on experience integrating ServiceNow with SAP — S/4HANA, ECC, or related SAP modules.
- Good understanding of both the functional and technical dimensions of ServiceNow — able to bridge business requirements and platform delivery.
- Proficiency in ServiceNow development toolset:
- Flow Designer, Workflow Editor
- Scripted REST APIs, REST Message / IntegrationHub
- Business Rules, Script Includes, Client Scripts, UI Policies
- Service Portal / Employee Service Centre (ESC)
- Reporting, Dashboards, Performance Analytics
- Update Sets and deployment management
- Good knowledge of SAP integration protocols and standards: OData, BAPI/RFC, IDoc, REST/SOAP.
- Familiarity with SAP process areas: Procure-to-Pay (PTP), Lead-to-Cash (TTC), Record-to-Report (RTR), or Project Systems.
- Ability to produce explicit technical documentation including interface specs, solution designs, and data flow diagrams

[email protected]

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Experience

- ServiceNow Developer (Functional & Technical): 10 years (Preferred)

Work Location: Remote

📌 ServiceNow Developer (Functional & Technical) (India)
🏢 Blue Ocean Systems Infotech
📍 India