ServiceNow CSM Lead

Experience: 6–10 Years

Employment Type: Full-time / Contract

Location: [Location / Remote / Hybrid]

Notice Period: Immediate / Short Notice Preferred

About the Role

We are looking for an experienced ServiceNow CSM Lead with strong hands-on expertise in ServiceNow development, implementation and customization , particularly across ITSM and Customer Service Management (CSM) .

The candidate will be responsible for leading ServiceNow implementations, developing solutions, integrating ServiceNow with enterprise applications and working closely with business and technical stakeholders.

Key Responsibilities

- Lead and contribute to ServiceNow implementation, configuration and development projects.
- Work extensively with ServiceNow ITSM and CSM modules .
- Design and develop workflows, business rules, client scripts, UI policies, UI actions and script includes .
- Configure ServiceNow applications based on business requirements.
- Develop and maintain REST/SOAP integrations and APIs with external systems.
- Troubleshoot complex ServiceNow application, workflow, integration and performance issues.
- Translate business requirements into scalable ServiceNow technical solutions.
- Participate in solution design, technical discussions and code reviews.
- Work with cross-functional teams in an Agile/Scrum environment .
- Support testing, deployment, release management and production issues.
- Collaborate with customers, business users and technical stakeholders.
- Ensure development follows ServiceNow best practices, security standards and maintainability guidelines.





Required Skills
- Solid hands-on experience with ServiceNow development and implementation .
- Strong experience with ServiceNow ITSM and CSM .
- Strong knowledge of:
- JavaScript
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- UI Actions
- Workflows / Flow Designer
- ACLs
- Notifications
- Experience with REST/SOAP APIs and enterprise integrations .
- Good understanding of ServiceNow data model, tables, forms, lists and application configuration.
- Strong troubleshooting and analytical/problem-solving skills.
- Experience working in Agile/Scrum development environments.
- Good communication, stakeholder management and documentation skills.

Preferred
- ServiceNow CSA (Certified System Administrator) .
- ServiceNow CIS certification, particularly ITSM or CSM.
- Experience with ServiceNow upgrades and production support.
- Experience integrating ServiceNow with enterprise applications.
- Knowledge of Flow Designer, IntegrationHub and Service Portal / UI Builder .

What We're Looking For We are looking for someone who is hands-on technically , but can also take ownership of solution design, stakeholder discussions and delivery. The ideal candidate should be comfortable working independently as well as leading a small technical team when required.

Interested candidates can share their CV along with current location, total experience, relevant ServiceNow experience, notice period and expected CTC.

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