for ServiceNow CMDB Engineer

We are seeking an experienced ServiceNow CMDB Engineer to join our IT Service Management team. The ideal candidate will have 5–8 years of hands-on experience in ServiceNow CMDB implementation, configuration, and maintenance. This role is responsible for designing, developing, and supporting the Configuration Management Database (CMDB) and ensuring data integrity, accuracy, and compliance with organizational standards.

Key Responsibilities

•Design, implement, and maintain the ServiceNow Configuration Management Database (CMDB) to ensure accurate representation of infrastructure and application assets.

•Configure and customize ServiceNow CMDB modules, including Discovery, Service Mapping, and integrations with external data sources.

•Develop and maintain CMDB data models, relationships, business rules, workflows, and automation scripts.

•Collaborate with IT, application, and business stakeholders to gather requirements and translate them into CMDB solutions aligned with ITIL best practices.

•Monitor, analyze, and improve CMDB data quality, completeness, and consistency through regular audits and reconciliation processes.

•Troubleshoot and resolve CMDB-related issues, providing advanced support and guidance to other ServiceNow users.

•Document CMDB processes, configurations, procedures,



and standards.

•Train and mentor junior team members and end-users on CMDB functionality and best practices.

•Participate in ServiceNow upgrades, enhancements, and testing related to CMDB and associated modules.

Required Skills & Qualifications

•Bachelor’s degree in Computer Science, Information Technology, or a related field.

•5–8 years of hands-on experience with ServiceNow, with a strong focus on CMDB and ITSM modules.

•Solid understanding of ServiceNow CMDB architecture, Discovery, Service Mapping, and integration techniques.

•Proficiency in JavaScript, Glide API, and ServiceNow scripting.

•Experience with data import/export, transformation, and reconciliation processes.

•Robust knowledge of ITIL processes, especially Configuration Management.

•Excellent analytical, troubleshooting, and communication skills.

Preferred Qualifications

•ServiceNow certifications (e.g., Certified Implementation Specialist – CMDB, ITSM).

•Experience with cloud infrastructure integrations (AWS, Azure, etc.).

•Familiarity with other ServiceNow modules (ITOM, ITAM, SecOps).

•Knowledge of data governance and data quality best practices.

•Experience working in Agile/Scrum environments.

📌 ServiceNow CMDB Engineer (Mumbai)
🏢 NowVia
📍 Mumbai