? Hiring: ServiceNow Business Analyst – ITSM

We are looking for an experienced ServiceNow Business Analyst with solid expertise in ITSM & SLM, along with reporting/data analytics capabilities.

? Location: Bangalore / Mumbai / Chennai

? Work Mode: Remote

? Experience: 10+ Years

? Salary: up-to 16LPA

Key Responsibilities:

- Business Analysis for ServiceNow ITSM modules – Incident, Problem, Change, Request, Knowledge & SLM
- Requirement gathering, user stories & acceptance criteria
- Ticket, defect, enhancement & BAU support
- SLA/OLA configuration, monitoring, breach tracking & compliance reporting
- Incident trend analysis, Problem RCA & Change Impact Analysis
- UAT, defect tracking, release validation & production support
- ServiceNow workflows, forms & functional configurations
- Power BI dashboards for ITSM, SLA & operational KPIs




- SQL/data analysis and basic Microsoft Fabric/data architecture support

Mandatory Skills:

✅ ServiceNow ITSM & SLM

✅ SLA/OLA configuration & SLA reporting

✅ Business Analysis / Requirement Gathering / Agile

✅ Power BI – DAX & Data Modeling

✅ SQL & Data Analysis

✅ ITIL processes

✅ Basic Microsoft Fabric / Data Architecture

? Interested candidates can share their updated CV along with current location, total/relevant experience, notice period and expected rate.

[email protected]

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📌 ServiceNow Business Analyst – ITSM (India)
🏢 TECEZE
📍 India