for ServiceNow Administrator

We are seeking an experienced ServiceNow Administrator to perform day-to-day operations/tasks/activities of IT Service Management processes using the ServiceNow platform. The ideal candidate will have 5-8 years of relevant experience and a strong background in ITIL, process improvement, and ServiceNow Administration.

Key Responsibilities

•Administer and maintain the ServiceNow platform, with a focus on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management.

•Configure and optimize ServiceNow workflows, business rules, UI policies, and notifications to meet business requirements.

•Design, develop, and maintain reports and dashboards within ServiceNow to support operational, management, and compliance needs.

•Monitor platform performance and ensure high availability, reliability, and data integrity.

•Collaborate with stakeholders to gather requirements, troubleshoot issues, and implement enhancements.

•Perform regular platform upgrades and patching, ensuring compatibility and security.

•Manage user roles, groups, and permissions to maintain proper access controls.

•Document configurations, processes, and procedures for ongoing support and knowledge sharing.

•Support integration of ServiceNow with other enterprise systems as needed.





•Provide end-user training and support on ITSM modules, reporting, and dashboard features.

Required Skills & Qualifications

•Bachelor’s degree in Computer Science, Information Technology, or a related field.

•5–8 years of experience as a ServiceNow Administrator, with proven expertise in ITSM modules.

•Robust experience in creating and managing ServiceNow reports and dashboards.

•Proficiency in ServiceNow configuration, including workflows, business rules, UI policies, and notifications.

•Solid understanding of ITIL processes and ITSM best practices.

•Experience with user and access management in ServiceNow.

•Strong analytical, problem-solving, and communication skills.

•Experience documenting technical processes and procedures.

Preferred Qualifications

•ServiceNow System Administrator certification.

•Experience with ServiceNow Performance Analytics.

•Familiarity with ServiceNow integrations (REST/SOAP APIs).

•Knowledge of scripting languages (JavaScript, GlideScript) within ServiceNow.

•Experience working in large, complex enterprise environments.

•ITIL Foundation certification or higher.

•Experience with additional ServiceNow modules (ITOM, HRSD, etc.).

📌 ServiceNow Administrator (Mumbai)
🏢 NowVia
📍 Mumbai