RoleParametersParameter Weight %A+/ABC/DEService Operations Manager (MSS)MoM CASA NTB (Nos)5%6554Service Operations Manager (MSS)MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs)10%7642Service Operations Manager (MSS)LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)5%2.521.81.5Service Operations Manager (MSS)3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A: 6, B:5, C/D:4, E:2)7.5%6542Service Operations Manager (MSS)Inc HH PH on Mapped Book7.5%121085Service Operations Manager (MSS)Mapped Book Coverage (Customer meetings for Mapped Book)5%NANANANAService Operations Manager (MSS)Branch Audit &

• Regulatory Compliance (Low IAD Rating,



NIL adverse comment / observation during branch RBI / regulatory visits)15%NANANANAService Operations Manager (MSS)Branch Customer Service (FTR, TAT on CASA &

• SR)10%NANANANAService Operations Manager (MSS)Branch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants)15%NANANANAService Operations Manager (MSS)Branch Operations &

• Compliance (Re KYC &

• Inoperative accounts activation)10%NANANANAService Operations Manager (MSS)Branch Operations &

• Process Compliance(RMU, CRL, Pending leads)10%NANANANA

1 Self Sourced GL disb per month (min 1 lac Ticket size) - Booster of 10%NA

100%

📌 Service & Operations Manager (Chennai)
🏢 equitas small finance bank
📍 Chennai