Gm service for commercial vehicle - Nellore

Gm service for Passenger Vehicles - Ongole

Position: Service General Manager

Location: Ongole, Andhra Pradesh

Department: After Sales / Service Operations

Reporting To: Managing Director / Dealer Principal

Interested candidates can apply or share their updated CV at [email protected]

Job Summary The Service General Manager is responsible for the overall management and performance of the

Passenger Car Service Division. The role involves driving service revenue, customer satisfaction,

workshop efficiency, manpower productivity, and profitability while ensuring compliance with OEM standards and dealership policies.

Key Responsibilities

Service Operations Management

Oversee daily workshop operations and ensure smooth functioning of all service activities.

Monitor vehicle inflow, service delivery, and workshop loading to maximize productivity.

Ensure timely completion and delivery of vehicles as per committed timelines.

Implement and maintain OEM service processes and quality standards.

Business Development & Revenue Growth

Achieve monthly, quarterly, and annual service revenue targets.

Drive growth in labor sales, spare parts sales, accessories, and value-added services.

Develop and implement strategies to improve workshop profitability.

Monitor key business metrics and initiate corrective actions when required.

Customer Satisfaction

Ensure high levels of customer satisfaction and retention.

Address customer grievances and escalations promptly and effectively.

Monitor customer feedback, CSI scores, and implement improvement plans.





Maintain solid customer relationships and promote service retention programs.

Manpower Gaps In Ongole Location

Team Leadership & Development

Lead and manage Service Managers, Floor In-Charges, Service Advisors, Technicians, and Support Staff.

Conduct regular performance reviews and provide coaching and guidance.

Identify training needs and ensure skill development of service personnel.

Foster a culture of teamwork, accountability, and continuous improvement.

Workshop Productivity & Quality Control

Monitor technician productivity, efficiency, and workshop utilization.

Ensure adherence to quality control processes and final inspection standards.

Reduce repeat repairs and improve first-time fix rates.

Maintain workshop discipline, safety, and housekeeping standards.

Financial Management

Prepare and manage service department budgets.

Monitor expenses and control operational costs.

Analyze financial reports, profitability statements, and business performance indicators.

Ensure effective inventory management in coordination with the Parts Department.

Compliance & Reporting

Ensure compliance with OEM policies, dealership standards, and statutory regulations.





Submit periodic operational and performance reports to management.

Participate in OEM audits and ensure successful compliance.

Key Performance Indicators (KPIs)

Service Revenue Achievement

Workshop Profitability

Customer Satisfaction Index (CSI)

Customer Retention Rate

Manpower Gaps In Ongole Location

Technician Productivity & Efficiency

Vehicle Throughput

Repeat Repair Reduction

Spare Parts Revenue Growth

Employee Performance & Retention

Qualifications

Bachelor's Degree in Mechanical Engineering, Automobile Engineering, Business Administration, or related field.

MBA will be an added advantage.

Experience

10–15 years of experience in Automobile After-Sales Operations.

Minimum 5 years in a senior leadership role managing passenger car service operations.

Experience with authorized dealership networks is preferred.

Skills & Competencies

Strong leadership and team management skills.

Excellent customer relationship management abilities.

Strong analytical and problem-solving skills.

Financial and business acumen.

Knowledge of dealership management systems and OEM processes.

Excellent communication and interpersonal skills.

Salary: 50k to 60k

Job Type: Full-Time

Timings : 9:30am to 6:30pm

Location: Ongole, Andhra Pradesh.

Pay: ₹22,513.45 - ₹98,065.87 per month

Benefits

- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Service General Manager- Passenger Vehicles (Ongole)
🏢 Kiara Global Services
📍 Ongole