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Roles and Responsibilities

To acknowledge receipt of the Products from Customers received for service

Trouble Shoot the problems reported by the customer and file the service report

Repair the Product following the Repair Instructions/ Training inputs

Test the repaired product for performance as per the repair instructions

Pack the repaired product properly and make it ready for dispatch

Maintaining proper service records for each product that is serviced in the service centre

Visit Customer Sites/ factories to attend to complaints in functioning of the product and operation of the product.

Provide Training to recent employees on Servicing / Operation of the Machines

Follow the processes laid out for collecting the Spare parts from stores

Ensure that the defective parts are properly stored for inspection or return to customer if the case is outside warranty period.

Report any manufacturing defects or repeated failures in products to the Service Manager.

Deliver/collect the Products to/from the Customer premises whenever required.

Education

Diploma in Engineering in Mechanical, Electrical Engineering or ITI – Electrician, Fitter etc

Or Any basic degree.

Experience : 3 - 5 years

Location : Mumbai

📌 Service Engineer (Mumbai)
🏢 RECEX
📍 Mumbai