Service Delivery Manager

Role Purpose​​

Managing Reviewers working on system generated triggers/Alerts which relates to

Sanctions/PEP . Need to do a thorough check to understand if the triggered individuals/our client who is using Client services are same/ Sanctioned to minimize the Money Laundering risks and safeguard Wise from Financial crimes.

Lead also need to consider various AML risk factors and indicators to determine if the

Trigger/case needs to be escalated/ required more information from customer by the analysts

Major Responsibilities:

∙Efficiently Manage alert investigations.

∙Understanding the alert type of Sanctions/PEP depending upon the

WOC/SDN data.

∙Writing a comprehensive analysis of the alert activity to support the decision to resolve a case or RFI with customer /escalate for further action.

∙Contacting customer/Internal support team directly for required information for clearing a case/Trigger

∙Report the investigation findings for internal review (e.g. External research results, PEP search, review & analysis, results from internal system searches,

etc.)

∙Understanding the day to day procedural updates and implementing at dealing with Trigger/Case.

∙Communicate effectively with internal and external partners

∙Should have understanding on High-risk jurisdiction, Sanction entity/individual,



different types of trade sanctions, SDN etc.

∙Build relationships with AML Investigations units and effectively communicate and transfer information for case investigations

∙Strong people management and leadership skills.

∙Good Interpersonal skills and the ability to communicate at all levels including presentation and public speaking skills.

Basic Details:

∙Adaptable to work any shifts ,we may need to support the business beyond the set timings.

∙Rotational Weekly off –No Fixed Sat & Sun Week off

∙Training from office

∙Hybrid Model (should be flexible to do 100% RTO as per business requirements)

∙AML/KYC screening Leading experience 8+ Years

Skills, Competencies, and Experience Needed:

∙Bachelor’s Degree

∙Good written and verbal communication skills.

∙Should be quick learner & Strong decision making skills

∙Should be customer/ risk centric

∙Should be able to work on strict timelines

∙Strong analytical skills

∙Ability to understand and interpret

∙Flexibility to work shifts

∙Maintaining a high degree of knowledge of appropriate laws and regulations.

∙Preferred any FinCrime certification.

∙Experienced of related experience – AML, Transaction Monitoring, alert clearing, escalation investigation

📌 Service Delivery Manager - AML Transaction monitoring (Pune)
🏢 2COMs
📍 Pune