Job Title Service Delivery Manager Country INDIA Region Maharashtra City Pune Industry Information Technology and Services Salary 22 - 28 Department No. Of Position 1 Job Type Permanent ZipCode2 Work Experience 15 - 20 (Yrs) Education Required Bachelor's Degree Description We are looking for a passionate, engaging Service Delivery Lead to join our growing team. This role will perform service delivery for all HR-Apps, governance of case management and ensure end to end tracking.

Roles and responsibilities:

- Monitoring and managing help desk for HR-Applications and evaluate performance & Tracking of Cases.
- Ensure customer service is timely and accurate on daily basis.
- Follow up with customers/stakeholders to identify areas of improvement
- Establish best practices through the entire Case and Process management




- Monitors Case Management periodically and provides assessment on bottlenecks and solution to these for optimal service • Set quality monitoring standards for delivery and operations and maintain compliance from Ticketing Tool
- Cross training the teams on knowledge transfer across business functions
- Create & Review SOPs prepared to guide resolver groups for timely case closure.
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Requirements Professionals Requirement:

- Bachelor’s /Master’s degree preferred
- 8 to 10 years of experience in SAP
- Strong ITIL & ITSM implementation experience
- Robust working experience on ServiceNow Suite.
- Ability to convert Business Reporting needs into Analytics model for data visualization
- Experience in HRIT based case management a big-plus

Skill Set No Record Found

📌 Service Delivery Manager (Pune)
🏢 TACITI CONSULTING
📍 Pune