Inviting applications for the role of Service Delivery Leader- Insurance- Life

Responsibilities

- Will be responsible for managing the overall operations for an account
- Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned account.
- Should be able to run zero surprise operations and ensuring all basic operations practices are set and practiced in the account
- Drive cost and revenue goals
- Should be able to steer growth conversations with the clients, create POV’s to be taken to the clients.
- Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
- Develop staff by assessing Leadership competencies and promote training and career planning; coaches employees for career development. Provides input into hiring decisions.
- Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.
- Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
- Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices
- Establish detailed process understanding to be able to understand team & client’s prospective & add value
- Innovate processes to introduce up-to-date age technologies & solutions available




- Participate in solution workshops and contribute to developing future state processes

Qualifications we seek in you!

- 10-12 years of experience in managing Life and Annuity Insurance operations including but not limited to Policy Admin and Claims. Preferably ALMI/FLMI with US Insurance - Group Benefits experience
- Have expertise in setting up new teams and managing independent transition and growth in the account
- Should have experience in Team Handling/ people facing role. Proven track record for managing 150 +seasoned team members
- Business and Financial acumen. Should have exposure to P&L; management
- Exposure to AI tools and ability to use AI in day-to-day operations
- Proven ability to build effective working relationships with clients & internal stakeholders
- Graduate in any stream (preferably MBA); Analytical and problem-solving skills
- Project Management and ability to manage multiple priorities
- Working with remote teams and keeping an engaged workforce
- Strong client management skills to be able to work as a single point of contact for the client/ leadership group
- Ability to build strong delivery team under his span
- Ability to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the cause
- Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
- Ability to analyse data, derive fact-based insights & recommendations to improve current state

📌 Service Delivery Lead-Life Insurance (Noida)
🏢 Genpact
📍 Noida