Inviting applications for Service Delivery Leader - F&A; - I2C

Roles & Responsibilities:

- Develop and manage effective cash applicaon strategies and KPIs for BPO team, aiming to decrease cash on account and increase automatic application of payments.
- Utilize SAP and HRC reports and data analysis to uncover key drivers contributing to unapplied cash and opportunities to help improve cash application through automation.
- Work alongside our operational partners within the deductions teams to problem solve, improve metrics and enhance our operational capabilities around customer level deductions.
- This position will have a strong interface with Customer Service, Sales, Finance and other areas within the organization.
- Maintain explicit and detailed records of validation procedures performed and own the key performance indicators within the cash application and deductions sub tower.
- Triage and escalate system performance issues to third party provider, High Radius. Coordinate with IT team and business users to help solve system defects and system performance issues.
- Clear understanding of under tolerance and automatic write off rules configuration in High Radius and SAP.




- Ability to validate if rules are working as designed and able to quickly identify key drivers causing transactions to not properly process automatically.
- Ensures timely and accurate application of payments to assigned customer accounts in compliance with SLA’s and organizational performance metrics.
- Strategically reviews cash application reports and metrics to uncover insights and opportunities for improvement both from a process and system performance perspective.
- Enforce governance framework for cash application rule book and coordinate with deductions and collections team to ensure cash and disputes are accurately applied.
- Coordinate with bank and third-party service providers to address and resolve data discrepancies.
- Act as Bill to Cash liaison and escalation point of contact for month end and year end close activities.
- Partner with IT, accounting, and financial controls team to ensure all cash is posted correctly.
- Contact point for SOX, PWC, Internal and other third-party audit and compliance teams across the NA Bill to Cash organization. Ensure all Bill to Cash process documentation is updated frequently to reflect current standard operating procedures.

Preferred Qualification

- Qualified Chartered Accountant/ MBA Finance
- 10+ Years experience in F&A-I2C;

📌 Service Delivery Lead-C (Noida)
🏢 Genpact
📍 Noida