:

A service coordinator needs to have good communication and problem-solving skills. Building partnerships and valuable relationships with service providers and clients is a must to be successful in this role.

Key Responsibilities:

- Service Scheduling: Receive client inquiries via phone/email and schedule routine maintenance or emergency repair visits.

- Communication: Serve as the main liaison between clients, field technicians, and internal teams to keep all parties updated.

- Data & Tracking: Create, update, and track service logs, customer records, and technician schedules in MS Excel and MS Word.

- Documentation & Billing: Prepare service summary reports, draft client correspondence, and organize documentation for invoicing.

- Issue Resolution: Troubleshoot initial customer concerns and follow up post-service to ensure complete satisfaction.

Qualifications:

- Experience: 03 years in service coordination, dispatch, or administrative support.

- Software: Proficient in MS Office (Excel for spreadsheets/tracking, Word for documentation, Outlook for communication).

- Skills: Strong customer service, multi-tasking, organizational skills, and clear verbal/written communication.

📌 Service Coordinator (Ludhiana)
🏢 Service Equipment
📍 Ludhiana