Job Title: Senir Service Cloud Lead_ECAS-SFDC

Relevant Experience: 4+ Years of Service Cloud experience

Location: Chennnai

Vendor Rate: 11,125.00 - 12,125.00

Detailed JD

Description:

· Manage L2/L3 Salesforce Service Cloud support activities.

· Troubleshoot incidents and drive issue resolution within SLA.

· Perform root cause analysis and preventive actions.

· Support releases, deployments, and post-production validation.

· Coordinate with business users and development teams.

· Identify automation and optimization opportunities.

· Maintain support documentation and knowledge articles.

· Participate in governance, reporting, and continuous improvement initiatives.

Mandatory Skills

Salesforce Service Cloud implementation and support experience (4+ years)

Solid understanding of

- Case Management
- Omni-Channel
- Knowledge Management
- Service Console
- Entitlements & Milestones
- Email-to-Case and Web-to-Case
- Salesforce Lightning Experience

Salesforce Administration and Configuration

📌 Senir Service Cloud Lead_ECAS-SFDC (Chennai)
🏢 Tailored Management
📍 Chennai