Experience: 5 Years

Industry: Travel & Tourism

Employment Type: Full-Time

Location: Bengaluru

About the Role

We are looking for an experienced and result-oriented Senior Sales Manager / Branch Manager to lead our travel and tourism sales operations. The ideal candidate should have strong experience in holiday packages, group departures, international and domestic tourism, corporate travel, customer relationship management, and team handling.

The candidate will be responsible for achieving sales targets, developing new business, managing key clients, coordinating with suppliers/DMCs, and ensuring smooth day-to-day branch operations.

Key Responsibilities

Sales & Business Development

- Develop and execute sales strategies to achieve monthly and annual revenue targets.
- Generate new leads and convert enquiries into confirmed bookings.
- Promote and sell domestic and international holiday packages, group departures, FIT packages, corporate travel and customized tours.
- Develop current B2B and B2C business opportunities.
- Maintain strong relationships with existing clients and generate repeat business and referrals.
- Identify new markets, destinations and business opportunities.

Branch Management

- Handle the overall day-to-day operations of the branch.
- Monitor branch sales performance, enquiries, conversions and revenue.
- Set individual and team sales targets and monitor performance.
- Lead, motivate and train the sales team to achieve business objectives.
- Ensure proper follow-up on all enquiries and pending quotations.
- Maintain discipline, productivity and professional standards within the branch.

Team Management

- Supervise and guide sales executives and travel consultants.
- Conduct regular sales reviews and performance meetings.
- Train team members on destinations, packages, sales techniques and customer handling.
- Support team members in negotiating and closing high-value enquiries.




- Track individual team performance and provide constructive feedback.

Client & Supplier Coordination

- Maintain excellent relationships with customers, airlines, hotels, DMCs, suppliers and other travel partners.
- Negotiate competitive B2B rates, hotel rates, group rates and package costs.
- Coordinate with operations teams to ensure smooth execution of confirmed tours.
- Handle escalations and resolve customer issues professionally.

Sales & Reporting

- Prepare daily, weekly and monthly sales reports.
- Monitor enquiry-to-booking conversion ratios and sales pipelines.
- Track revenue, targets, outstanding payments and booking status.
- Provide regular business updates and sales forecasts to management.
- Maintain accurate CRM/customer databases and follow-up records.

Required Skills & Qualifications
- Minimum 5 years of experience in the Travel & Tourism industry.
- Previous experience in Sales Manager / Senior Sales Executive / Branch Manager / Team Leader role will be preferred.
- Strong knowledge of domestic and international destinations.
- Experience in handling group departures, FIT, customized holidays and corporate travel is an advantage.
- Strong B2B and B2C sales experience.
- Excellent communication, negotiation and customer relationship skills.
- Strong leadership and team-management abilities.
- Target-oriented with excellent follow-up and closing skills.
- Ability to handle multiple enquiries and work under pressure.
- Good knowledge of MS Office, CRM and travel-related software.
- Knowledge of airline ticketing, hotels, visas and tour operations will be an added advantage.

Key Performance Indicators (KPIs)
- Monthly and annual sales achievement.
- Number of confirmed bookings.
- Enquiry-to-booking conversion ratio.
- New customer acquisition.
- Repeat customer and referral business.
- Group departure sales and revenue.
- B2B business development.
- Team productivity and target achievement.
- Customer satisfaction and retention.

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Senior Travel Consultant (Bengaluru)
🏢 Holiwaytrip
📍 Bengaluru