Job Summary The Voice Trainer is responsible for training and developing employees on verbal communication, pronunciation, voice modulation, accent, customer interaction, and call-handling skills. The role focuses on improving the overall quality and effectiveness of customer conversations and ensuring employees meet the organization's communication and voice-quality standards.

Key Responsibilities

- Conduct training programs for new hires and existing employees on voice and communication skills.
- Deliver training on pronunciation, enunciation, intonation, stress, rhythm, tone, and voice modulation.
- Develop employees' spoken English and overall verbal communication skills.
- Train employees on active listening, questioning, probing, empathy, and effective customer interaction.
- Conduct sessions on neutral accent and clarity of speech, where applicable to the business requirement.
- Provide training on professional language, sentence construction, grammar, vocabulary, and appropriate call etiquette.
- Conduct role plays, mock calls, group discussions, presentations, and other practical learning activities.
- Identify individual communication gaps and provide targeted coaching and feedback.
- Evaluate trainees through assessments, mock calls, voice evaluations, and other relevant methods.
- Work closely with Quality, Operations, and Training teams to identify recurring communication and call-quality gaps.
- Develop and update training materials, exercises, assessments, and voice-training modules.




- Conduct refresher and remedial training based on performance trends and quality findings.
- Track trainee progress and maintain accurate training and assessment records.
- Prepare training reports and share performance observations with relevant stakeholders.
- Continuously improve training methods based on learner feedback, quality data, and business requirements.

Required Qualifications
- Bachelor's degree in English, Communication, Education, or a related field preferred.
- Prior experience as a Voice Trainer, Communication Trainer, English Trainer, or in a similar role.
- Experience in BPO, customer service, contact center, or a similar environment is preferred.
- Excellent spoken and written English communication skills.
- Solid knowledge of pronunciation, phonetics, grammar, vocabulary, and voice modulation.

Key Competencies
- Verbal and written communication
- Voice and accent training
- Pronunciation and phonetics
- Facilitation and presentation
- Coaching and feedback
- Active listening
- Assessment and evaluation

Key Performance Indicators
- Trainee assessment and certification results
- Improvement in communication and voice-quality scores
- Training completion and attendance
- Post-training quality and performance improvement
- Trainee feedback and training effectiveness
- Successful completion of refresher and remedial training programs

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Senior Trainer - Voice Process (Noida)
🏢 Healthians
📍 Noida