We are looking for ServiceNow Senior Technical Consultants to lead handson technical implementation configuration governance integration design troubleshooting and platform advisory across ITSM ITOM AIdriven automation and operational runbook capabilities The role will act as a bridge between solution architecture and development execution ensuring ServiceNow automation is implemented in line with platform best practices and project outcomes The attached scope includes automation of incidents service requests change risk scoring operational runbooks and knowledge management initiatives
Key Responsibilities
Lead technical implementation of ServiceNow ITSM and ITOM automation features across Incident Change Request Knowledge and Operational processes
Guide developers on technical design configuration standards scripting integrations and platform best practices
Configure and support ITOM capabilities involving CMDB change risk scoring inputs service dependencies operational insights and automation readiness
Support AIMLenabled capabilities such as predictive intelligence incident similarity autocategorization assignment knowledge recommendations and risk prediction
Design and validate runbook automation for infrastructure operations remediation patching log collection and server restart use cases
Support integration with monitoring tools IAMHR platforms enterprise applications and workflow orchestration layers
Conduct technical reviews defect triage performance checks unit testing support deployment readiness and documentation
Assist in BAU transition hypercare and support model setup for AI Ops steadystate support
Primary Skills
ServiceNow ITSM implementation and consulting
ServiceNow ITOM implementation experience
Incident Change Request Knowledge CMDB Discovery and Service Mapping
Flow Designer IntegrationHub scripting and platform configuration