Role Summary

Own end-to-end defect governance, triage management, RCA reviews, defect attribution, SLA compliance, and cross-functional coordination to ensure timely defect resolution and quality delivery.

Key Responsibilities

Conduct daily defect triage meetings.

Prioritize defects based on business impact and severity.

Drive defect lifecycle governance and SLA adherence.

Coordinate with Development, Testing, Product, and Business teams.

Track defect leakage, aging, and closure metrics.

Facilitate RCA discussions and preventive actions.

Publish defect dashboards and governance reports.

Support release readiness assessments.

Required Skills & Experience

5-8 years of testing experience.

3+ years in defect governance or triage management.

Strong understanding of defect lifecycle management.

Banking and Digital Banking experience.

Strong analytical and stakeholder management skills.

Expertise in Jira, Azure DevOps, or equivalent tools.

Excellent communication skills.

Positive to Have

Experience in Managed Services engagement.

Knowledge of DRE and Quality KPIs.

Exposure to AI-based defect analytics.

📌 Test Lead (Mumbai)
🏢 Quality Engineering
📍 Mumbai