We are hiring for our Coimbatore Location.

Senior QC Specialist US Legal Operations

Location: Coimbatore, Tamil Nadu

Work Model: Work From Office (WFO)

Experience: 5+ Years

Employment Type: Full-Time

Shift: 9:00 am to 6:00 pm IST

Position Overview

We are looking for an experienced Senior QC Specialist US Legal Operations to support quality control and SLA management for a US-based legal services operation.

The role is responsible for reviewing high-volume legal service documentation, ensuring deliverables meet defined quality standards and client-specific requirements, identifying errors and exceptions, coordinating corrections, and ensuring jobs are completed within established SLAs.

The ideal candidate will have strong experience in quality control, operations, documentation review, SLA management, and high-volume service environments. The candidate should demonstrate excellent written English, strong attention to detail, sound judgment, and the ability to work independently in a fast-paced environment.

Legal industry experience is preferred but not mandatory. Candidates with strong QC/QA experience in BPO/KPO, e-commerce, insurance, healthcare, logistics, supply chain, banking operations, or other high-volume service environments are encouraged to apply.

Key Responsibilities

Quality Control & Documentation Review

- Review legal service documents, affidavits, declarations, and related case documentation for accuracy, completeness, and compliance with client-specific requirements.
- Determine whether submitted documentation meets quality standards or requires correction/rework.
- Identify missing information, inconsistencies, documentation errors, and other quality issues.
- Ensure all cases are processed accurately before and after filing, where applicable.
- Maintain a consistent quality-first approach across different client processes.

SLA & Workflow Management
- Monitor daily workload and ensure cases are completed within defined client SLAs.
- Monitor late jobs and identify cases at risk of SLA breach.
- Take appropriate action on jobs that fall outside SLA or do not have a clear action plan.
- Reassign jobs when required and coordinate with relevant operational teams.
- Escalate critical SLA risks and unresolved issues to management.
- Ensure no cases or required actions are missed.

Communication & Coordination
- Communicate rejected or incomplete documentation clearly and professionally through email and chat.
- Provide specific feedback regarding corrections required.
- Coordinate with process servers,



field management, and internal operations teams to achieve quick turnaround.
- Recommend practical alternatives when documentation or operational issues may impact SLA.
- Maintain transparent and professional written communication with US-based stakeholders.

Reporting & Quality Management
- Prepare and maintain daily QC/audit reports.
- Track quality findings, rejection reasons, rework, SLA exceptions, and pending actions.
- Identify recurring quality issues and communicate trends to management.
- Support quality calibration and standardization across processes.
- Maintain accurate records of QC decisions and operational exceptions.

Process Improvement & Technology
- Identify opportunities to improve QC processes, reduce manual effort, and improve turnaround time.
- Participate in process improvement and automation initiatives.
- Work with internal technology/product teams to identify opportunities for technology-driven QC solutions.
- Contribute to SOPs, process documentation, checklists, and quality guidelines.
- Support implementation of new workflows and client-specific process changes.

Required Qualifications
- 5+ years of experience in quality control, quality assurance, operations, process audit, or a similar high-volume service environment.
- Experience in BPO/KPO, e-commerce, insurance, healthcare, logistics, supply chain, banking operations, legal process outsourcing, or similar industries.
- Demonstrated experience reviewing work for accuracy, completeness, and adherence to defined standards.
- Strong understanding of SLA management, exception handling, and escalation processes.
- Ability to independently make time-sensitive operational decisions.
- Excellent written English communication skills.
- Ability to write clear, concise, and professional emails.
- Strong attention to detail and ability to identify errors in documentation.
- Solid organizational and multitasking skills.
- Ability to work independently in a high-volume and deadline-driven environment.
- Strong proficiency in MS Office, particularly Excel, Word, and Outlook.
- Comfortable working with PDF/document management tools such as Adobe Acrobat.




- Ability to quickly learn web-based workflow and case management applications.

Preferred Qualifications
- Experience supporting US-based clients or US operations.
- Previous experience in legal process outsourcing or legal support services.
- Experience working with US legal documentation or litigation-support processes.
- Experience as a Quality Analyst, Senior Quality Analyst, QC Specialist, SME, or Process Lead.
- Experience with process improvement, automation, or workflow optimization.
- Experience working with multiple clients/processes having different SOPs and quality requirements.

Key Skills

Core Skills

- Quality Control
- Process Audit
- SLA Management
- Documentation Review
- Exception Management
- Case/Workflow Management
- Attention to Detail
- Written Communication
- Email Communication
- Problem Solving
- Escalation Management
- Process Improvement

Technical Skills

- MS Excel
- MS Word
- MS Outlook
- Adobe Acrobat/PDF
- Web-based workflow applications
- Basic reporting and data analysis

Behavioral Competencies The successful candidate should demonstrate:
- Strong ownership and accountability
- Quality-first mindset
- Excellent attention to detail
- Sound judgment and decision-making
- Ability to prioritize competing deadlines
- Ability to work under pressure
- Strong organizational skills
- Professional written communication
- Proactive problem solving
- Ability to work independently
- Willingness to learn new processes and technologies

Work Environment
- This is a Work From Office position based in Coimbatore.
- The candidate must be comfortable working in US-aligned shifts.
- The role involves handling high-volume workflows with strict SLA requirements.
- The candidate will primarily communicate through email, chat, workflow applications, and internal collaboration tools, with limited phone interaction.

Education Bachelor's degree in any discipline preferred.

Degrees in Business Administration, Commerce, Management, Arts, Science, or related disciplines are acceptable.

A legal qualification or legal operations experience is an advantage but not mandatory.

Success in This Role

Success in this position will be measured through:

- QC accuracy
- SLA adherence
- Timely identification and resolution of exceptions
- Documentation quality
- Rework/rejection accuracy
- Turnaround time
- Quality reporting accuracy
- Effective communication
- Process improvement contributions
- Ability to prevent cases from falling through the cracks

📌 Senior Process Analyst (Coimbatore)
🏢 Intelligent Interacts
📍 Coimbatore