Roles and Responsibilities

- Worked closely with business stakeholders to gather and analyse business requirements for PEGA-based workflow solutions.

- Conducted workshops, interviews, and requirement-gathering sessions with business users.

- Created and maintained BRD, FRD, User Stories, Use Cases, Process Flows, and Acceptance Criteria.

- Collaborated with PEGA Architects and Developers to translate business requirements into system functionality.

- Facilitated Agile ceremonies including Sprint Planning, Daily Standups, Backlog Grooming, Sprint Reviews, and Retrospectives.

- Performed gap analysis and process improvement initiatives.

- Supported SIT and UAT phases and ensured successful production deployment.

Key Achievements

- Delivered PEGA workflow automation solutions that reduced manual processing effort by 40%.

- Improved requirement quality resulting in a significant reduction in production defects.

- Successfully managed multiple PEGA transformation projects across banking and insurance domains.

📌 Senior PEGA Business Analyst (Chennai)
🏢 Capgemini
📍 Chennai