– Senior Operations Associate

Job Title: Senior Operations Associate

Experience: 3–4+ Years

Location: Phase 1, Gurugram, Haryana

Working Days: Monday–Friday (WFO), Saturday (WFH)

Employment Type: Full-Time

Role Overview

We are looking for an Senior Operations Associate who can independently manage day-to-day operational activities and ensure smooth coordination between customers, sales, finance, logistics, service and internal teams.

The ideal candidate should have strong experience in operations management, billing/invoicing, customer coordination and order processing, with good working knowledge of finance-related operational processes.

Key Responsibilities

Operations & Order Management

- Manage day-to-day operational activities and ensure timely execution of customer orders.
- Coordinate with Sales, Finance, Customer Support, Service and Logistics teams.
- Track orders from confirmation to invoicing, dispatch and delivery.
- Maintain accurate operational records, trackers and reports.
- Identify operational gaps and coordinate with relevant teams for timely resolution.

Billing & Invoicing

- Coordinate product/service billing and ensure invoices are raised accurately and on time.
- Verify purchase orders, quotations, invoices and other relevant documents.
- Coordinate with the team regarding billing, payment status, credit notes and outstanding invoices.
- Maintain billing and order-related records and provide regular status updates.
- Handle customer/vendor queries related to invoices and documentation.

Customer Coordination

- Act as an operational point of contact for customers after order confirmation.
- Coordinate with customers regarding orders, invoices, dispatches, documentation and service-related requirements.
- Resolve routine operational queries and escalate complex issues to the relevant team.
- Ensure timely communication and follow-up with customers.

Internal Coordination





- Work closely with Sales and Business Development teams to ensure smooth order execution.
- Coordinate with Finance for billing and payment-related matters.
- Coordinate with warehouse/logistics/service teams for dispatches and installations.
- Follow up with internal stakeholders to ensure operational timelines are met.

Reporting & Process Improvement

- Prepare daily/weekly/monthly operational reports.
- Maintain MIS, order trackers, billing trackers and other operational dashboards.
- Monitor pending orders, pending invoices, payments and customer requirements.
- Identify repetitive operational issues and suggest process improvements.
- Support management with operational data and reports whenever required.

Required Skills & Qualifications

- Graduate degree in Business Administration, Commerce, Operations, Finance or a related field.
- 3–4+ years of experience in Operations, Sales Operations, Order Management, Customer Operations or a similar role.
- Experience handling billing/invoicing and finance-related operational processes.
- Good understanding of Excel/Google Sheets and MIS reporting.
- Experience working with ERP/accounting/CRM software will be an advantage.
- Strong coordination and follow-up skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and priorities independently.
- Robust attention to detail and documentation skills.
- Good problem-solving and stakeholder-management abilities.

What We Are Looking For

- Someone who can take ownership of operational processes rather than only coordinate tasks.
- Strong follow-up and execution skills.
- Comfortable working with numbers, invoices and operational data.
- Someone who can communicate effectively with both customers and internal teams.
- Ability to work in a fast-paced environment and independently manage responsibilities.

Salary: As per experience and industry standards. Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits

- Provident Fund

Work Location: In person

📌 Senior Operations Associate (Gurugram)
🏢 Airveda
📍 Gurugram