Job Title: Senior Manager, Organisational Change Management

Location: Gurugram/Noida, India

Perm/Contract/ Full-time/Part-time: Contract

On-site/Hybrid/Remote: In office

Who We Are

Robert Walters is the worlds most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

Our Outsourcing service delivers recruitment for some of the worlds top employers, and we are currently recruiting on behalf of one our client which is a leading global professional services firm delivering expertise across insurance broking, risk management, reinsurance, capital solutions, people and investments, and management consulting. The firm is committed to advancing client success by integrating diverse perspectives and specialized capabilities. Through a disciplined approach and a focus on innovation, it enables organizations to navigate complexity, manage risk, and achieve sustainable growth with confidence.

The Role

Our client is seeking an Senior Manager, Organisational Change Management in the Insurance division.

This role offers an exciting opportunity to join a global team, providing top-tier service to existing and prospective clients while expanding the business on a product and global level.

:

Main Purpose of the role:

The program is delivering standardised end-to-end processes with AI and automation embedded into everyday workflows. The technology will be delivered. Whether the business case is realised depends on whether people work the new way - which requires clarity about what is changing, capability to operate the new process before it lands, and reinforcement once the programme has moved on.

The Senior Manager owns that outcome for one line of business. They are accountable for change delivery across all initiatives within their line of business, working directly with business leaders and managers,



and are expected to operate independently in front of senior stakeholders.

The role holder owns the full change lever set for their line of business: change leadership, stakeholder engagement, communication, skills and capability, and the change agent network and produces the material themselves.

Key Expectation - This is a delivery role with strategic range. The role holder does the craft work on the most complex initiatives themselves and directs and quality-assures it as well.

Scope and accountabilities:

- Change delivery across the line of business
- Impact assessment and role design input
- Change communications.
- Leadership and stakeholder work.
- Capability and adoption.
- Governance.

Required Qualifications & Experience:

- Education: Bachelors degree in business, Psychology, Human Resources, or a related field (Masters/MBA preferred)
- Certification: Industry standard certification such as Prosci / APMG, etc., preferred.
- Work Experience: 10-14 years overall, with at least 7-8 years in organisational change management specifically.

Core Competencies and Skills:

- Strong leadership and executive presence.
- Excellent spoken and written communication skills.
- Deep knowledge of change methodologies and analytical rigour.
- Ability to guide teams through complex, fast-moving environments.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organisations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities. Client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential.

As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.

📌 Senior Manager, Organisational Change Management (Gurugram)
🏢 Resource Solutions Consulting
📍 Gurugram