Skills

Knowledge & Posting Location: Hospitality

Minimum Qualification

Graduation Certificate The Sales Gallery Lead is responsible for managing the end-to-end operations of the sales gallery (experience center/show apartment), ensuring an exceptional customer experience.

- Welcome and engage prospective customers visiting the sales gallery. Maintain excellent customer service standards throughout the buyer journey.
- Manage daily operations of the sales gallery and model apartments.
- Ensure the gallery is maintained as per brand and project standards.
- Coordinate with housekeeping, facility management, security, and vendors for smooth functioning.
- Lead and supervise receptionists, customer relationship executives, and gallery support staff.
- Monitor staff performance and adherence to service standards.
- Work closely with Sales, CRM, Marketing, Projects, and Facilities teams.
- Coordinate site visit logistics and customer transportation arrangements where required.





For a luxury real estate developer such as L&T; Realty, this role can additionally focus on delivering a premium customer experience, managing VIP visits, coordinating broker engagements, and ensuring world-class presentation standards across sales galleries and experience centers.

Qualifications

- Graduate/Postgraduate in Business Administration, Marketing, Hospitality, or related field.
- 6-10 years of experience in real estate sales, customer experience, hospitality, or sales gallery management.
- Experience managing luxury residential, commercial, or mixed-use developments preferred.

Locations

Senior Manager - Hospitality LNT/SM-H/1873683

RELT-Realty AMN Tower, Powai

Posted On: 28 Sep 2026

End Date: 27 Mar 2027

Required Experience: 0 - 16 Years

📌 Senior Manager - Hospitality (India)
🏢 Larsen & Toubro Infotech
📍 India