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Role Title: Technical Business System Analyst- IT Delivery ( Senior Manager ) GHRS Job Code: New or Existing Role? 0New 1 Existing Role Holder’s Name : NA Line Manager’s Name & Role Title Abhishek Srivastava - DVP, IT Delivery GHRS Job Code: Functional Line Manager(s)’ Name(s) & Role Title(s) Mahesh Salaria – VP, IT GHRS Job Code(s): Business/Function & Location: (Country/Department) Head Office : Gurgaon Role Purpose (overall high level summary of the role) Technical Business Systems Analyst role is expected to work with different stakeholders within the company to understand the company’s business & System problems and develop lasting solutions. The role holder is expected to suggest discuss and understand user problems, convert them as IT requirements, analyze gaps compared to existing system/architecture, document the new requirements, roll out to production to achieve the company goals in terms of system developments and collaborate with project managers/Developers/Quality Analysts/Users while preparing Gap Document, Functional specification document, Technical specification document, assist in test case preparation, assist development team etc Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures Business Requirement • Managing Business Requirements.

- JIRA Updates, DevRev, CR management Tool Updates.
- Gap analysis and documentation of system gaps • FSD/TSD/FRD/BRD Documentation.
- Conducting business user Demos.
- Tracking Business's IT Requirement and regular status updates.
- User Expectations Management on quality, testing and design, including Test Pack review, • Responsible for ensuring dashboards to stakeholders.
- Partner with Business to understand their IT needs and discuss possibilities based on existing system capabilities and suggest realistic solutions.
- Analyze existing business process to understand Business's need to improve operational efficiency.
- Solution Implementation and Production sanity testing • Interface between technology and business.
- Responsible for detailed analysis of business requirements from functional/technical standpoint.
- Responsible for ensuring all possible business scenarios are covered.
- Must have strong communication skills.
- Understand the scope of the Change request and convert the same into Business requirement document.
- Consider and propose solutions whether in terms of overall application, enhancements, configuration, recent or improved processes or better use of existing facilities • Assess the change request and complete the cross functional impact along with the different stakeholders • Take overall responsibility along with business stakeholders for the implementation of the solutions approved in business solutions • Communicate clearly and unambiguously to developers and others and helps to analyze and resolve issues • Build excellent relations to ensure smooth execution of the IT projects • Partner with other areas to optimize efficiency, effectiveness,



productivity and control • Have a deep understanding of the insurance business and systems in house to suggest effective solutions • Keep schedules and timelines of the project deliverables and highlight in case of any gap • ACT as work stream and support projects according to the business needs, closely working together with other functions • Organize, assists, oversee and lead internal meetings and events, including the development of agenda and schedules • Insurance Experience ( preference would be given to Life Insurance) – Candidates with LOMO, and other BA certificates like Licentiate, Associate, Fellowship would be preferred.
- Candidate should be ready to work from CHL Head office. ( no work from Home ) • Should be able to understand System Architecture and provide Technical Solution • Understand API request payloads and API response, JSON, XML, fire request in postman , Swagger and understand What is wrong and what is expected and explain the same to Dev Team ( API JSON Payloads understanding is a must ) • Understanding of Data Base knowledge like SQL, relational DataBase TOAD, DB2, MongoDB is a must such that Candidate can understand and interpret Data and explain the same to Dev Team for newer Systems design and what is expected and explain the same to Dev Team • Comprehensiveness of business requirements and minimum iterations • Minimal defects • Minimal requirement leakages • Adherence to the approved timelines at each level and closure of the activities within those timelines • Defect threshold agreed which is due to Business requirement gap • Clarity of Cost benefit assessment during project initiation Improvements – Existing system and processes • Analyze current tools being used and provide ways to improve productivity or to make it more user/customer friendly • Understand the existing business process and suggest process improvements and automations leading to business effectiveness • Research and evaluate emerging technology, solutions and propose to the management • Keep management informed about the competition, business trends and developments • Number of improvements suggested and implemented along with business users.
- Understanding of multiple systems and processes • UAT and Hyper care • Coordinate and liaise with the testing team for creation of test cases basis the Business Requirement documents • Assist the function and testing team for completeness of test cases • Ensure comprehensiveness of testing and sign off from business functions • Create hypercare checklist and monitor the performance of the solutions • Monitor the system under hypercare and report to management in case any bugs and critical system issue reported.
- Inform to the management about the roll back of the launch • Comprehensiveness of test cases • Adherence to the timelines • Adherence to the hypercare checklist Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)



• Deep understanding of the multiple internal systems and their working • Getting mindshare from business users for the requirements • Understanding the requirements and documenting it with complete system and process understanding • Stakeholder management and agreement on the various aspect of the project Role Context (The environment and operating conditions of the role including the extent of guidance and authority) This role involves strategic thinking and ensuring behavior of Sales is influenced positively and is aligned to organizational objectives. Management & Leadership of Regulatory, Compliance & Operational Risk (Operational Risk / FIM requirements) Report any operational risk or operational risk loss to the line manager immediately Observation of Internal Controls (Compliance Policy / FIM requirements) Maintain and observe company’s internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget. in USD’000) • [COMPLETE] Headcount reporting to this role (All staff in the dept/section, including direct & indirect subordinates. Do not include dotted/functional reportees headcount here.) Direct: 0 Indirect: 0 Total: 0 Dotted/functional reportees to this role, if any (state title of the job): Knowledge &

Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.) 0 A.

Secondary

School 1 B. University (BCA) or (B.Sc IT/Computers / B.Tech) 1 C. Post Graduate (Masters), MTech, MCA, M.Sc IT bb 0 A. Two years or less 0 B. Two to five years 1 C. Five to eight years 1 D. Over ten years • Experience in consulting methodology, system development life cycle and best practices • Strong communication skills both written and verbal • Passonate about customer success and experience • Energized by negotiating win-win communication and skillful with resolving conflict • Ability to write business requirements and translate tecnhical details into business driven documents • A pragmatic approach coupled with the ability to thrive under pressure of constant change and moving objectives as the organisation grows • An unrivaled sense of autonomy, ownership, and dedication to helping each business function to realise the ROI • Data Base knowledge like SQL, relational DataBase TOAD, DB2, MongoDB is a must.

- HTMLs, User Interface, Workflows, Visio understanding is a must.
- Organizational Chart (Insert or attach the high level organization chart of the department plus the detailed sectional organization chart showing where this job sits in the overall structure, its reporting line, its peers and subordinates, if any, bearing job title and job code.)

📌 Senior Manager (Gurugram)
🏢 Canara HSBC Life Insurance
📍 Gurugram