Looking for a Senior Executive – Maintenance & Service Sales to manage service contract renewals, collections, and customer engagement for maintenance services. The role focuses on revenue retention, timely renewals, payment realization, and strengthening long-term customer relationships.

Key Responsibilities

- Manage and ensure timely renewal of maintenance and service contracts
- Follow up on outstanding invoices and drive conversion into realized payments
- Coordinate with customers and internal finance teams to ensure smooth and timely collections
- Conduct commercial negotiations with customers on pricing, terms, and service agreements
- Build and maintain strong customer relationships to enhance satisfaction, retention, and loyalty
- Act as the primary point of contact for customers on service-related commercial matters
- Maintain accurate records of renewals, collections, and customer interactions

Key Skills & Competencies

- Communication Skills:




- Explicit and effective verbal and written communication
- Active listening and professional interaction with customers and internal stakeholders

- Negotiation Skills:

- Ability to close mutually beneficial agreements
- Strong customer-handling and conflict-resolution capabilities
- Commercial awareness while safeguarding organizational interests

- Customer Orientation:

- Relationship management and service mindset
- Ability to handle multiple accounts and priorities

Candidate Profile

- 5+ years of experience in service sales, maintenance contracts, renewals, or collections
- Exposure to elevators, construction, building services, or similar industries preferred
- Strong coordination skills with cross-functional teams (service, finance, operations)
- Results-driven, organized, and customer-focused approach

📌 Senior Executive Maintenance & Service Sales (Pune)
🏢 Toshiba India
📍 Pune