About BU: Jeevansathi.com Jeevansathi.com is one of the largest and most trusted matrimony websites in India. It has a large presence across all parts of the country and its two decades of existence has left an indelible impact on millions of lives. The platform provides a very secure and convenient matchmaking experience to all its members by ensuring 100% screening, exclusive privacy options, photo protection features and multiple ways of verification amongst other things.

Job Objective: The exclusive servicing team is a premium assisted matchmaking service which helps the premium customers find the right match (marriage) for themselves or their loved ones. The objective of this role is to assist them on an end-to-end basis via calls and e-mails. The role will require a person to build a strong relationship with the client and understanding with his/her client and provide best servicing experience.

Onboarding of Premium members and help them in setting up their profile

Understanding the client's requirements for a Jeevansathi and search for shortlisted profiles on the basis of different Indian matrimonial norms (gender, religion/caste, mother tongue, occupation, education level, income, groups, marital status , etc)





Reach out to prospects on behalf of the client and help in exchanging information among them and set up their meetings

Be in regular touch with the client and keep him/her updated on the work being done on their profile by weekly/monthly report

Handling escalation of the clients

Achieving process SLAs and MIS report generation

Ensuring adherence to the defined process and accuracy levels on transactions

Build long term relationship with the client by provide best serving experience

Required Skills

? Excellent written and verbal communication skills

? Excellent presentation and facilitation skills

? Excellent interpersonal skills

? Ability to work independently and under pressure

Desired Skills

? Candidates with an exposure in presentation and content preparation / writing would be given preference

Why Join Us: This is a unique chance to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

📌 Senior Executive (Bengaluru)
🏢 Info Edge
📍 Bengaluru