Company Description anantamindia, founded in 2004, is a multi-designer fashion store that focuses on delivering value for money, solid aesthetics, and a personalized shopping experience. The curated collection showcases a wide range of Indian cultures and traditions through apparel, accessories, and footwear. The store features both established labels and emerging brands from across India, providing customers with diverse and high-quality choices.

Beyond retail, anantamindia serves as a nurturing space for recent designers, offering guidance and mentorship to help them grow in the fashion industry. Team members join an environment where fashion, quality, and customer care come together to create an exceptional experience.

Role Description The Senior Customer Care Representative is a full-time, on-site role based in New Delhi, responsible for delivering high-quality customer service in a fashion retail environment. This role involves greeting and assisting customers in-store, responding to inquiries about products, sizes, availability, and brand information, and ensuring a smooth end-to-end shopping experience. The representative will manage customer concerns and complaints, resolve issues efficiently, and strive to maintain high levels of customer satisfaction.

Daily tasks include coordinating with store staff and designers on customer needs, processing orders and exchanges, updating customer records,



and providing feedback on common customer requests to improve service and merchandising. The role also includes mentoring junior customer care staff, supporting store events and promotions, and upholding anantamindia’s standards of professionalism and personalized service.

Qualifications

- Strong customer-facing abilities with proven skills in Customer Service and Customer Support.
- Ability to foster positive relationships and satisfaction using Interpersonal Skills and a focus on Customer Satisfaction.
- Clear, professional Communication skills, both verbal and written, to interact effectively with customers and team members.
- Experience in retail, fashion, or lifestyle brands, preferably in a customer care or front-of-house role.
- Demonstrated ability to handle escalations, resolve conflicts, and manage high-pressure situations calmly.
- Comfort with basic point-of-sale (POS) systems and customer databases; ability to learn new tools quickly.
- Strong attention to detail, reliability, and a commitment to delivering a high-quality, personalized customer experience.
- Minimum of a high school diploma; a bachelor’s degree in business, communications, or a related field is an advantage.
- Willingness to work on-site in New Delhi, including weekends or extended hours during peak seasons as needed.

📌 Senior Customer Care Representative (New Delhi)
🏢 anantamindia
📍 New Delhi