Job Title: Senior Consultant Customer SupportJob Summary:We are seeking a dedicated and experienced Senior Consultant for our Customer Support team. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met and issues are resolved efficiently. This role requires strong communication skills, a customer-centric approach, and the ability to work collaboratively within a team.Key Responsibilities:

- Provide high-quality customer support via various channels (email, phone, chat)

- Resolve customer inquiries and issues in a timely manner

- Collaborate with cross-functional teams to enhance customer experience

- Document and track customer interactions and feedback

- Train and mentor junior support staff





- Identify areas for process improvement and implement solutions

Qualifications:
- Bachelor's degree in a relevant field

- Minimum 3 years of experience in customer support or related role

- Proven track record of managing customer relationships

- Familiarity with customer support software and tools

- Strong organizational skills and attention to detail

- Ability to work in a rapid-paced environment

Skills:
- Excellent communication skills

- Problem-solving abilities

- Customer relationship management

- Technical proficiency in support tools

- Analytical thinking

- Team collaboration

📌 Senior Consultant Customer Support (Noida)
🏢 Uneecops Workplace Solutions
📍 Noida