The Role:

We are seeking a leader to own the end-to-end return channel for a large-scale Recykal programme — from channel strategy and network design to partner onboarding, state- wide activation, scale-up and steady-state performance — as the single point of accountability for coverage, return rates, partner economics and channel compliance.

Core Mandate

- The state-wide return channel against coverage, return-rate and cost targets
- Channel commercials, partner economics and channel P&L;
- A dense network of retailers, collection points and channel partners
- Building, leading and growing the channel team from launch to steady state

Key Responsibilities

Channel Strategy and Network Design

- Own the state-wide channel blueprint and format mix
- Drive district-wise network activation and coverage
- Set outlet density and footprint targets by zone

Partner Acquisition and Engagement

- Lead large-scale retailer and partner onboarding
- Run partner training, SOPs and recognition programmes
- Engage retail associations, trade bodies and key accounts

Channel Operations and Reconciliation

- Align pickups and container flow with Operations
- Own deposit and refund reconciliation with partners
- Enforce fraud control and leakage prevention

Channel Commercials and Partner Economics

- Own the channel P&L;, handling fees and incentives
- Negotiate partner agreements and SLAs
- Drive cost per return down as volumes scale

People Leadership

- Build and lead a high-performing channel team
- Set roles,



targets and reviews for zonal and district leads
- Build succession depth within the team

Channel Performance and Adoption

- Track return rates, outlet activation and refund turnaround times
- Drive partner adoption of Recykal's digital tools
- Use field data to fix friction points in the return channel

Success Metrics

- Return network activated across all planned districts
- Return rate and collection coverage targets met
- Channel run within budget and cost per return
- Zero leakage, clean partner reconciliation and audit readiness
- A self-sustaining channel team running steady-state operations

Experience Required

- 12–16 years of overall experience, including at least 5 years leading large, multi-layered channel networks
- Proven track record of building or scaling retail and distribution networks from the ground up
- Background in FMCG, beverages, alcobev, telecom or other distribution-heavy sectors
- Exposure to EPR, reverse logistics or circular economy programmes is a robust plus
- Fluent in Tamil and English, both spoken and written

Leadership Traits We Value

- Channel Building at Scale
- Partner Influence
- Commercial Acumen
- Execution with Discipline
- Data-Driven Judgement

Why This Role

- Build a large-scale return channel from the ground up
- Real ownership of a state-scale channel and its economics
- Work at the intersection of retail, technology and ground operations
- Create direct environmental and behavioural impact

📌 Senior Channel Management (Chennai)
🏢 Recykal.com
📍 Chennai