Company: Willware Technologies

Role: Senior Business Process Consultant (ServiceNow)

Location: Bangalore

Experience: 8+ Years

Work Model: WFO

Required Skills

- 8+ years of Business Analysis / Process Consulting experience
- 5+ years of ServiceNow consulting experience
- Strong expertise in Requirements Gathering, BRD, FRD, User Stories, Process Mapping, Gap Analysis, and UAT
- Experience conducting Discovery Workshops and managing stakeholders
- Hands-on experience with ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, CMDB, SPM, GRC, or SecOps
- Solid understanding of Service Management, Process Optimization, and Digital Transformation
- Experience working in Agile/Scrum environments

Responsibilities

- Lead discovery workshops and process assessment sessions




- Analyze current-state processes and design future-state solutions
- Translate business requirements into functional requirements and user stories
- Collaborate with architects and technical teams to deliver scalable ServiceNow solutions
- Drive stakeholder engagement, process governance, and organizational adoption
- Support UAT, deployment, hypercare, and continuous improvement initiatives
- Define KPIs, process metrics, and business outcome measurements

Preferred

- ServiceNow CSA Certification
- CIS Certification (ITSM/ITOM/HRSD/CSM)
- ITIL Foundation Certification
- Scrum Master Certification
- MBA or equivalent qualification

📌 Senior Business Process Consultant (ServiceNow) (India)
🏢 inMorphis
📍 India