Support and strengthen relationships with Central and State Government entities through continuous engagement, business development, operational excellence, and solution-led discussions. Drive adoption of NPCI products, and credit-linked initiatives while ensuring seamless operations and maximizing business revenues.

Experience &

- Qualification:
- 2-5 years of experience in Business Development, Relationship Management, Government Business, Banking, BFSI, Fintech, Payments, or Credit Operations.
- MBA/PGDM in Marketing, Finance, Banking, or equivalent preferred.
- Experience working with Government Departments, Banks, Financial Institutions, PFMS, Digital Payments will be preferred. Key Accountabilities:

Government Relationship Management

- Build and maintain strong relationships with State Government Departments, and ecosystem partners.
- Conduct regular business reviews with Government stakeholders to discuss transaction volumes, operational performance, and adoption of NPCI products.
- Act as a single point of contact for issue resolution, grievance management, and business escalation support.

Business Development

- Position NPCI's payment, collection, and credit-enablement solutions to Government entities.
- Identify current opportunities for product placement, transaction growth, and expansion of NPCI services.
- Gather business requirements from Government departments and coordinate internal stakeholders for solution development and implementation.

Payments &

- Operations
- Monitor operational performance, mandate processing, transaction success rates,



and compliance with NPCI operating guidelines.

2.

Support

Government departments in onboarding, implementation, and adoption of NPCI products.

- Coordinate with banks, sponsor banks, technology partners, and operational teams for seamless service delivery.

Credit &

- Lending Initiatives

1.

Support

Government-sponsored credit programs, financial inclusion initiatives, and digital lending use cases.

- Engage with Banks, NBFCs, and Government agencies to identify opportunities for integrating payment and credit ecosystems.
- Analyze credit-linked transaction trends and recommend strategies to improve loan disbursement, repayment collection, and beneficiary experience.
- Monitor key credit performance indicators and assist in preparing business cases for new credit products and partnerships.

Analytics &

- Reporting
- Collect competitive intelligence and market insights related to payments and credit ecosystems.

2.

Prepare Information

Sheets (IS), business reports, presentations, management updates, and revenue analysis.

- Track product adoption, transaction growth, portfolio performance, and business impact across Government programs

Success Metrics

- Growth in transaction volumes and revenues
- Increased adoption of NPCI products across Government departments
- Successful implementation of credit-linked and payment initiatives
- Customer satisfaction and stakeholder engagement scores
- Timely resolution of operational and business issues
- Identification and conversion of cross-sell and upsell opportunities Travelling Required • For the assigned states

📌 Senior Associate State Government Relationship - North (Delhi)
🏢 NPCI
📍 Delhi