Skills Insurance Operations

Job responsibility

We are looking for an experienced Insurance Operations professional with 4+ years of experience to manage end-to-end insurance operations, ensuring high-quality service delivery, regulatory compliance, SLA adherence, and operational efficiency. The role will oversee policy administration, underwriting support, claims, customer servicing, financial transactions, and broker/agent management.

Key Responsibilities

- Manage end-to-end insurance operations, including policy issuance, endorsements, renewals, reinstatements, cancellations, and conversions

- Provide underwriting support for quotes, binding, authorizations, and policy issuance

- Monitor production, SLA, quality, and compliance metrics and drive operational performance

- Validate policy documentation and ensure adherence to regulatory and process requirements

- Handle queries from customers, agents, brokers, and vendors through voice and email channels





- Manage reconciliations, ACH/wire transactions, transaction validations, and commission processing

- Support agent/broker licensing, contracts, and renewals

- Oversee Disability, Absence Management, and Workers Compensation (WC) claims administration

- Drive quality assurance, process documentation, RCA, and continuous improvement initiatives

- Must-HaveStrong exposure to Policy Administration, Underwriting, Claims, and Customer Servicing

- Knowledge of Disability, Absence Management, and Workers Compensation processes

- Experience managing SLAs, quality, compliance, and operational metrics

- Valuable understanding of insurance transactions, commissions, reconciliation, and broker/agent servicing

- Strong stakeholder management and process improvement skills

📌 Senior Associate - Insurance Operations (Hyderabad)
🏢 Golden Opportunities
📍 Hyderabad