Senior Architect - ServiceNow (HRSD)

Domnic Lewis has been mandated to hire Senior Software Engineer – Senior Architect - ServiceNow (HRSD) for Bangalore location

Roles & Responsibilities

· Develop tailored solutions in close collaboration with process owners and product owners to meet growing information needs.

· Ensure implementations remain close to the ServiceNow standard to avoid technical debt and make optimal use of future platform enhancements.

· Advise and support ZEISS internal departments with functional and technical expertise.

· Support the collection, analysis, and structuring of requirements.

· Ensure compliance with relevant specifications, governance, and compliance requirements in solution design.

· Work closely with other ServiceNow product teams and actively contribute within the DevOps team.

· Use AI technologies to fulfill role responsibilities, improve solution design, automate tasks, and enhance efficiency and quality.

· Explore, evaluate,



and empower the adoption of new AI technologies within the product team and the broader ServiceNow platform.

Education & Work Experience

· Completed a degree in computer science or an equivalent qualification.

· Proven experience as a ServiceNow Solution Architect with a focus on HRSD.

· In-depth expertise in ServiceNow architecture and in leading implementation projects.

· Extensive experience integrating third-party systems using common integration technologies.

· Ideally, a background in ServiceNow or full-stack development.

· ITIL Foundation certification, complemented by project management knowledge, is advantageous.

· Experience in agile and hybrid working environments, combined with solid team orientation and a clear focus on goals.

· Basic knowledge of AI technologies and their practical application.

· Basic understanding of AI ServiceNow platform capabilities, including NowAssist.

works and enterprise workflow solutions is highly desirable.

📌 Senior Architect - ServiceNow (HRSD) (Bengaluru)
🏢 Carl Zeiss
📍 Bengaluru